Learn how automation, data and AI fuel efficiency.
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Fulfil the Perfect Order
Automate the quote-to-activation process, minimise order fallout and reduce process complexity with an order management system built for telecom.
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Communications companies are optimising order orchestration with Salesforce.
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Transform your relationships with customers by orchestrating orders perfectly every time.
Deliver seamless omni-channel experiences, including self service, which are critical to turning prospects into customers and reducing churn with a telecom-specific order management system.
Communications Cloud
Supercharge your Customer 360 with Communications Cloud's industry-specific features.
Simplify the mission critical ‘middle office’ with Communications Cloud. A purpose-built product for communications service providers, it includes applications, integrations and a data model. Best of all, it's built on the power of the world's #1 AI CRM.
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Take the worry out of pricing and quoting with a CPQ engine that supports attribute-based pricing and complex contracts. Eligibility, qualification, availability rules and context-sensitive pricing ensure products are correctly configured, compatible and delivered at the right price for each customer. Our CPQ is certified by TM Forum for both SID and eTOM.
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Make it easy for product designers and administrators to easily build and deploy workflows, integrations and experiences across channels Quickly adapt to every market fluctuation with a catalogue-driven approach, making it easy for service providers to design and launch new offers and services
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Automate and simplify the quote-to-activation process.
Onboard new subscribers faster and increase dispatchers' productivity. Organise agents by availability and skill to identify the ideal candidates for each appointment. Keep everyone on track with a mobile app that delivers the precise information necessary to improve first-time fix rates.
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Take the guess work out of order fulfilment and manage customer expectations with visualisation tools that track orders as they move through the various business milestones giving you increased transparency to reduce revenue loss.
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Deflect cases and resolve issues faster with intelligent chatbots. Get started quickly with an intuitive point-and-click interface that lets you build and launch bots in minutes. Automate routine requests, guide customers through next steps or route them to the right agent.
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Slack
Swarm with stakeholders, vendors, partners and customers.
Improve service team productivity with case swarming in Slack. Instantly collaborate to solve cases, address incidents and complete field service requests faster. Save time by capturing learnings into knowledge articles in Slack, which can then be edited and published in Salesforce. Get a complete view of your swarming metrics with out-of-the-box reports and dashboards.
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Build the perfect telecom solution with our help.
Get in touch today and our experts will guide you through the process, step by step:
- Choose the right Communications Cloud edition
- Add products/features needed, if not already included
- Customise the final results with apps, service, support
With Salesforce, our team is happier and more productive, customers are more satisfied and we’re smashing our targets. I’m excited to see what comes next.
Arkaitz Jauregui CremersVP, Customer Operations, KPN
Learn how to fulfil the perfect order with Salesforce for Communications.
Ready to take the next step with the world's #1 AI CRM for communications?
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Orchestrate the Perfect Order FAQs
A configure, price, quote (CPQ) engine that supports attribute-based pricing and highly complex contracts helps ensure that the quoted solution is right for your customer. Advanced order-capture and guided selling capabilities offer best-fit products and services to customers across different businesses.
Industries Order Management controls the interactions with third-party fulfilment systems, such as billing, delivery, workforce management and inventory and dynamically generates, sequences and monitors tasks in the orchestration plan. Fulfilment system interaction logic can be configured using a next-generation Extract, Transform and Load workbench. It is supported by the ability to customise fulfilment system interaction logic at a much deeper level, if needed, via Salesforce APEX. Industries Order Management also supports asynchronous and synchronous fulfilment system interactions for long-running orders.
Telecom order management system helps support manual tasks within the workflow that’s human interaction dependant. This includes the ability to automatically route tasks to specific users for handling, guided manual task resolution, as well as bulk task re-assignment and completion functions.