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With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Stories in the Spotlight.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Santander UK sets up businesses for global success with Salesforce.
Santander UK sets up businesses for global success with Salesforce.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Explore all our customer stories.
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Customer Story
KPN supercharges sales with Salesforce
Telecom giant hits 1,000 orders a week without increasing headcount with better visibility and more productive workforce
Customer Story
Semilab creates blueprint for success with Salesforce
Specialist manufacturer streamlines global operations with smarter processes, customer community, and better collaboration
Customer Story
ALDO’s Success Story
ALDO, a leading fashion footwear and accessory brand, started using Salesforce to gain better insight into its customers’ preferences in order to be able to serve them better.
Customer Story
PwC is a Trailblazer in digitally enabled professional services.
PwC digitally transforms its global business by putting people first.
Customer Story
EA transforms the customer experience for its online gamers.
Electronic Arts (EA) is transforming its business to keep pace with innovations in gaming and engage more closely with customers. "Building a great gaming experience is no longer enough. Publishers need to up their game and be totally connected with c
Customer Story
Canon’s Customer Company Transformation
For more than 75 years, Canon has been known for pioneering innovative imaging products. As it seeks to compete in a new social, mobile world, Canon is using Salesforce to connect with customers and employees, and focus its business around them.
Customer Story
Guest profiles strengthen Caesars’ ties with top gaming clients.
Caesars Entertainment is drawing on its long history of excellent customer service to win the game by building closer relationships with VIP clients and offering industry-leading service.
Customer Story
Procter & Gamble division synchronizes sales and service for customer satisfaction.
Procter & Gamble division synchronizes sales and service for customer satisfaction.
Customer Story
Philips listens to its customers — so it can build products that people really need.
For 120+ years, Philips’s innovative lighting, healthcare, and consumer lifestyle solutions have improved the lives of people all over the world. With Salesforce, the company gets a deeper level of understanding of its customers in individual markets so i
Customer Story
Doppelgänger boosts online sales 720%
With data, AI, and marketing automation, Doppelgänger creates a seamless omnichannel shopping experience.
Customer Story
PortoBay boosts guest satisfaction and secures more direct bookings
Hotel chain digitalises loyalty programme and uses customer data to tailor offers and incentives
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