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Customer Success with Agentforce
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Stories in the Spotlight.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Santander UK sets up businesses for global success with Salesforce.
Santander UK sets up businesses for global success with Salesforce.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Explore all our customer stories.
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Customer Story
Victorinox crafts customer experiences with Swiss precision
Salesforce optimises processes for Victorinox, making it easier to support its business customers. Its repair service is also now 40% more efficient.
Customer Story
GymNation accelerates growth with pioneering use of AI and automation
Salesforce facilitated GymNation’s growth from a single gym in 2018, to the Middle East’s leading gym operator with 20 locations and over 110,000 members.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Learn how Capita will improve candidate engagement and streamline the hiring and recruitment process with Agentforce.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Customer Story
CMB Monaco: Tailored Customer Relationships
Die Privatbank CMB Monaco diversifiziert ihre Dienstleistungen und bietet Kund:innen mit Salesforce passgenaue Angebote.
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Santander UK helps more SMEs achieve their international trade ambitions with Salesforce.
Bank provides businesses with personalised recommendations for expanding into new markets and making new connections with a pioneering digital platform.
Customer Story
Rossignol brings the magic of the mountains to more people with AI.
Learn how the iconic sports and lifestyle brand uses Salesforce Customer 360 to build stronger connections and drive sales with personalized interactions on every channel.
Customer Story
How N26 is better serving its customers with Marketing and Service Cloud.
Data-driven service and marketing makes banking easier and more intuitive for customers and employees alike.
Customer Story
Doppelgänger boosts online sales 720%
With data, AI, and marketing automation, Doppelgänger creates a seamless omnichannel shopping experience.
Customer Story
PortoBay boosts guest satisfaction and secures more direct bookings
Hotel chain digitalises loyalty programme and uses customer data to tailor offers and incentives
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Customer Story
By putting tenants first, Stadlander scores a customer satisfaction rate of 7.7
Omnichannel support, personalised digital communications, and unique apps revamp renting experience
Customer Story
British Airways enables insight for everyone with Tableau
Leading airline empowers employees to achieve their potential by creating accessible, attractive, and easy to digest Tableau dashboards.
Customer Story
How personalisation has helped boost Heathrow’s digital revenue 30%
Heathrow Airport is flying high with greater digitalisation and personalisation.
Customer Story
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Uber Eats unifies merchant data from order details to payment systems to resolve disputes faster.
Customer Story
New ecommerce and data platform transforms Perfumes & Companhia’s customer journey
Einstein 1 Platform helps leading beauty retailer create an omnichannel experience supported by a single data source.
Customer Story
Khazenly delivers exceptional merchant experience and faster release
See how ambitious e-logistics and fulfilment start-up uses AI, data + CRM to redefine ecommerce
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