Service Cloud Voice Pricing
Unify telephony with digital channels and CRM data on the #1 CRM platform.
Choose the right edition for your business needs.
Service Cloud Voice for Partner Telephony
Integrate telephony with your CRM.
€
50
user / month
- Connect Telephony and Services from your Preferred Partner
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Service Cloud Voice with Amazon Connect - 750 Minutes
Support agents on the phone for 750 min/mo.
€
75
user / month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Service Cloud Voice with Amazon Connect - 2,000 Minutes
Support agents on the phone for 2,000 min/mo.
€
125
user / month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
Service Cloud Voice with Amazon Connect - 5,000 minutes
Support agents on the phone for 5,000 min/mo.
€
200
user / month
- Preintegrated Telephony with Amazon Connect
- Phone Calls as Data in the Agent Workspace
- Voice Powers Real-Time AI and Productivity Tools
This edition requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Compare editions and top features.
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Next, choose the Success Plan right for you.
From resources to embedded experts, get the right level of support and expert guidance for your business.
Standard Success Plan
Learn at your own pace with free self-guided resources.
- Explore self-guided resources.
- Online learning to upskill teams
- Global Trailhead community
Premier Success Plan
Fast track your success now with easy and expert guidance.
- Access to 24/7 support
- Expert coaching and education
- Tailored assessments
- Bundled with Unlimited Edition
Signature Success Plan
Maximise ROI with proactive, personalised expertise
- Designated Technical Account Manager
- Proactive monitoring
- Key event management
- Fastest 24x7 support response times
Maximise ROI with the world's #1 Success Ecosystem.
From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.
Partners
Scale and grow with pre-built apps and expertise on AppExchange.
Professional Services
Accelerate time to value with unrivalled Salesforce expertise.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
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Service Cloud Voice Pricing FAQ
A user license is 50€ per user/month if you use your own telephony provider. A user license with Amazon Connect for 750 minutes/month is 75€ per user/month. A user license with Amazon Connect for 2,000 minutes/month is 125€ per user/month. A user license for 5,000 minutes/month is 200€ per user/month.
Yes, the cost is 50€ per user/month if you'd like to use your own telephony provider.
Salesforce offers three success plans for Service Cloud Voice: Standard, Premier, and Signature
Service Cloud Voice typically uses annual contracts, but chat with a sales representative to discuss payment and billing options.
