Agenda
All breakout sessions will be available on-demand from 11:00 a.m GST to 5 p.m GST.
Middle East Room
The digital transformation imperative has never been stronger. Business leaders face more uncertainty today than they have for decades. Different businesses, industries and geographies are operating at different paces, but we are all on a path forward to create a better tomorrow.
Join us for a live-streamed keynote to learn how to stabilise, reopen for business, and grow in the new normal. Hear from our customer Trailblazers Chalhoub Group and ila Bank in exclusive interviews on they use technology to empower their business and connect better with their customers.
Zain is the pioneer of mobile telecommunications in the Middle East. Now a leading mobile voice and data services operator, Zain provides services to over 47.6 million active individual and business customers.
Join this session to discover their transformation journey with Salesforce in an interview with Ali K. Dashti, Charging and Enterprise technical department manager at Zain Kuwait.
Learn how marketing and customer experience experts are using in-depth data, advanced analytics, and machine learning to create digital experiences that engage customers and prospects with empathy and help them along their individual journeys.
Small and Medium Businesses have long been known for their innovation and agility. Every day businessowners, entrepreneurs, start-ups and scale-ups alike are creating, collaborating, and innovating to forge their own paths, grow and scale. Even during challenging times or periods of uncertainty, SMBs who want to stay on the right path need to keep innovating and find tools and strategies that will help them stay ahead. A productive team, a customer-centric culture and the right technology stack are paramount to this.
Join us to:
- Hear how trailblazers are applying this winning formula to revolutionise their industry.
- Learn how you too can scale technologies and processes quickly to future-proof your business model and navigate uncertainty.
- Discover how placing the customer experience at the center of your business will help you grow faster.
The last few months have seen rapid changes for every business across all industries. Businesses are implementing new digital technologies faster than ever before. Sales organisations have enabled remote working for their employees to support customers and the business.
Now, looking into the future, organisations in every industry are asking ‘how do we activate business growth and adapt to shifting business needs?’ Customer 360 Sales helps organisations to gain business visibility and identify the best Go-To-Market strategy in a new, rapidly changing market landscape, empowering sales teams to drive value and customer success.
Data and the ability to analyze it effectively are more critical now than ever. Having a flexible analytics solution that can handle any data and any use case for all users is essential.
Join this session to learn how Tableau and Einstein Analytics are joining forces to work across your entire enterprise and aid your company’s digital transformation. See how customers can use these two products together to drive additional value. Watch a demo of Einstein Analytics in action and see how it leverages advanced AI capabilities to help teams be more productive.
Data has become the lifeblood of every critical decision made today. It's also the foundation of digital transformation. That's why organizations everywhere, across all industries and departments, from global enterprises to non-profits, are empowering their people with data. With Tableau they are finding opportunities in their business that they have never seen before.
Learn ways data can help you lead through substantial changes, and hear inspiring stories about resilience from others in our remarkable data community.
In this deep dive session Ignancio Prieto, Director of Solution Consulting for MEE will discuss the reasons behind Vlocity's explosive growth, how they are building the next generation of industry software as well as a short demonstration of a Vlocity Communications Suite use case.
Wealth managers face three main challenges today: rising client demands, low advisor productivity, and rapid digital innovation.
- Client demands: clients expect the same level of service, personalization and engagement from their wealth managers as they get from their non-wealth management institutions they interact with in their daily lives, and much more. They demand personal attention, impeccable service, and an understanding of their unique circumstances that goes beyond their financial life.
- Low advisor productivity: Advisors are pressured by regulations and rising client expectations, but don’t have the necessary tools to work productively.
- Rapid digital innovation: New technology is bringing about rapid change and a range of challenges to the wealth industry.
2020 We have seen again the Energy sector go through another large crisis (Covid), but this one is different. The current global pandemic has made our global supply grind to a hault and Energy businesses at cross roads. C-Levels Globally have been looking to technology to enable change, streamline process and optimise cost. But the current climate has ecelerated these's topics, and leaders are wanting to accelerate technology inititives at speed. De-risking and digital piviting technology inititives is so crutial to the future success, and laying the foundation to pivit to new Greener business models is crutial to our industry success.
We know what data means. But come hear how Salesforce partners with some of the worlds leading energy business, and how we place your customer, employee, stakeholders and assets at the core, so data can streamline inteligant decisions for your future success.
This guided visualisation is pure relaxation for the busy mind.
During this session our mind relaxation coach will lead a deeply relaxing experience aimed at helping the mind and body to unwind and let go of unnecessary tension.
This session provides a rare moment to stop and allow the mind and the body to relax, gaining all of the stress-relieving benefits that come as a result of this.
Science tells us that as little as 60 seconds of focused breathing can move the body into a calm, relaxed state.
During this session our mindfulness coach will lead a mindful breathing exercise aimed at helping the mind and body to unwind and let go of unnecessary tension.
This calming 5 minutes will allow an opportunity to stop, recharge and regain focus.
A relaxing stretch session incorporating gentle, unwinding movements designed to be performed whilst seated.
During this experience our mindfulness coach will guide participants through a low intensity “unwind” routine specifically to help stretch out the muscles that get tight through many hours spent sitting at a desk.
This is a gentle, no-sweat stretch session that will help to focus and energise in the midst of a busy day.