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Contact Centre Masterclass for Public Sector

Tired of swivel chair, repetitive tasks and dealing with unhappy and frustrated inbound callers? At our Contact Centre Masterclass on March 26th 10-11 GMT, we will explore the intersection of AI, Data, and CRM and delve into innovative solutions for Public Sector Organisations. As citizen expectations for customer experience reach new heights and budgets become more constrained, discover how Salesforce can empower You to revolutionise citizen experiences. Learn how the integration of technology and effective data utilisation can not only elevate the quality of services but also contribute to significant cost reductions.

The objective of the session is to demonstrate how call deflection and proactive communication can be used to reduce the volume of unnecessary calls to the Contact Centre. We'll then look at seamless self-serve & AI; on topics such as Grants, Applications and Licensing. Lastly, we will hear from a customer who will share the roadmap on how they were able to save £2.2m by implementing Salesforce in their Contact Centre alone. This is just one of many of our success stories in the Public Sector.

Agenda

10:00h Introductions

10.05h Customer Expectations and Demand Management

10:15h Demonstration of Salesforce Digital Front Door Capabilities

10:40h Salesforce customer story

10:55h Where to go from here and closing

 

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