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Small and medium business (SMB) leaders have shifted their operations over time. Learn about:
What's top of mind for SMBs
How SMBs are focusing on customers
Where owners are making investments
What's driving SMB resiliency
… and more. Download the report to get the latest business research.
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Even while SMBs are navigating change, customers are top of mind. Get the scoop on:
Their shift in business operations during the pandemic
The new ways they are interacting with customers
Challenges to meeting customer expectations
In an all-digital world, SMBs are using technology to stay afloat. Find out about:
Their top technologies pre-pandemic and during the pandemic
Number of applications they use to run their business
How SMBs evaluate new technology
Growing SMBs are preparing for future crises. Learn about:
The top three ways they’re preparing for the future
What they’re doing differently to prepare for future crises
Expected business operations once COVID-19 subsides
Key metrics from the report about growing SMBs:
49%
have given customers more flexibility during the pandemic
65%
more likely to have accelerated pace of investing in tech due to the pandemic
55%
say technology drives their customer interactions
45%
are preparing for future crises by digitising customer interactions