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Small and medium business (SMB) leaders have shifted their operations over time. Learn about:
What's top of mind for SMBs
How SMBs are focusing on customers
Where owners are making investments
What's driving SMB resiliency
… and more. Download the report to get the latest business research.
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Even while SMBs are navigating change, customers are top of mind. Get the scoop on:
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In an all-digital world, SMBs are using technology to stay afloat. Find out about:
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Growing SMBs are preparing for future crises. Learn about:
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Key metrics from the report about growing SMBs:
49%
have given customers more flexibility during the pandemic
65%
more likely to have accelerated pace of investing in tech due to the pandemic
55%
say technology drives their customer interactions
45%
are preparing for future crises by digitising customer interactions