How contact centres in the Nordics bring EX and CX together.
In their recent report ‘Workforce Engagement Drives Customer Satisfaction’, IDC analyses insights from over 400 enterprise contact centre decision makers and professionals, from eight European countries.
Through thoughtful analysis, discover how contact centres in the Nordics and Europe are evaluating technology investments to bring employee experience (EX) and CX together.
The report answers important questions, including:
- Why are EX and CX becoming inseparable?
- What are the essential technology ingredients for a contact centre strategy?
- What are the most important requirements for customer, agent and supervisor success?
To find the answers to these questions, plus a whole lot more, download the full report today.
