Salesforce once again named a Leader in Gartner Magic Quadrant for the CRM Customer Engagement Center
Read the new 2019 report.
We believe it’s because of our customers that Gartner recognized Salesforce as a Leader for 11 years in a row. This year, we’re positioned the highest for ability to execute, and furthest for completeness of vision in the Magic Quadrant for the CRM Customer Engagement Center.
We believe Salesforce Service Cloud is recognized as the world’s #1 customer service cloud by our customers, and we believe that it gives them the scalable power to deliver connected, intelligent, personalized customer experiences on any channel.
We’re excited to be honored and inspired by Gartner Peer Insights like these:
Holy Grail Among All Customer Service
Very Simple To Use And Makes Customer Management Much Easier
Gartner Magic Quadrant for the CRM Customer Engagement Center, Brian Manusama, Nadine LeBlanc, Simon Harrison, 11 June 2019
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
From 2009-2012, salesforce.com was positioned as a Leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
From 2009-2012, salesforce.com was positioned as a Leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.
Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.
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