Skip to content
State of Service Report, Fifth Edition
What 8,000+ agents and leaders are saying about the state of customer service
Customer service is changing. Read this report for data-driven insights on:
How service organisations continue to adapt to an even more digital-first environment
How economic uncertainty is impacting plans for investments in people, processes, and technology
The evolving role of field service in overall customer service strategies
Approaches to talent management and development in a challenging labor market
Questions? Call us at
00800 7253 3333
(Freephone) .
Fill out the form to access all the insights.
First name
Enter your first name
Last name
Enter your last name
Job title
Enter your title
Email
Enter a valid email address
Company
Enter your company name
Employees
1 - 10 employees
11 - 20 employees
21 - 99 employees
100 - 199 employees
200 - 499 employees
500 - 999 employees
1,000 - 1,999 employees
2,000+ employees
Employees
Select the number of employees
Phone
Enter a valid phone number
Country/Region
Country/Region
Choose a valid country
State
State
Enter your state/province
Agree to all disclosures below.
Yes, I would like to receive marketing communications regarding Salesforce products, services, and events. I can unsubscribe at a later time.
By registering, you confirm that you agree to the processing of your personal data by Salesforce as described in the
Privacy Statement
.
This field is required.
Please Complete Captcha
Get the report
