Health Cloud Pricing

Grow healthy relationships on a customer-first health platform.

First, choose the right healthcare product for your business needs.

Health Cloud Enterprise

Out-of-the-box CRM for healthcare.
350
EUR/User/Month
(Billed annually)
  • Clinical and Insurance Data Models
  • Integrated Care Management
  • Omnistudio and FlexCards

Health Cloud Unlimited

Unlimited CRM power and support for healthcare.
525
EUR/User/Month
(Billed annually)
  • Everything in Enterprise, plus More Storage and Automation
  • Predictive and Generative AI
  • Premier Success Plan and Full Sandbox

Health Cloud Agentforce 1 for Service

Everything from Unlimited Edition, plus Agentforce for Health Cloud, Flex Credits, Data Cloud, Slack, Analytics and more.
750
EUR/User/Month
(Billed annually)
  • Customer Community Plus
  • Customer Experience Intelligence
  • Tableau Next

Health Cloud Agentforce 1 for Sales

Everything from Unlimited Edition, plus Agentforce for Health Cloud, Flex Credits, Data Cloud, Slack, Analytics and more.
750
EUR/User/Month
(Billed annually)
  • Sales Performance Management
  • External Partner Apps
  • Tableau Next

Compare editions and top features.

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Agentforce for Health Cloud

Available for purchase Available for purchase

Clinical and Insurance Data Models

Social Determinants

Integrated Care Management

Utilisation Management

Data Cloud for Health

250k credits/org/year 250k credits/org/year 2.5 M credits/org/year & 1 TB Storage, 20 GB storage per user 2.5 M credits/org/year & 1 TB Storage, 20 GB storage per user

Advanced Therapy Management

Best of Salesforce for Service

Available for purchase Available for purchase Available for purchase

Best of Salesforce for Sales

Available for purchase Available for purchase Available for purchase

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Clinical and Insurance Data Models

Health Timeline

Patient and Member Card

Social Determinants

Patient Prioritisation Page (Today Page)

Care Team and Household Map

Care Gaps

Care Team Collaboration

Referral Management

Utilisation Management

Authorisations

Programme Management

Care Plan Customisation and Management

Assessments

Campaigns and Journeys

Risk Stratification

EHR Integration

HL7-Compliant Interface

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Chatter

Salesforce Mobile App

Files

Topics and Recommendations

Slack Enterprise Grid

Available for purchase Available for purchase

Slack Sales Elevate

Available for purchase Available for purchase Available for purchase

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Case Auto-Assignment

Web and Email Case Capture

Case Email Auto-Response

Case Escalation Rules and Queues

Lead-Contact Account Management

Service Console Apps

Knowledge (Read-Only)

Omni-Channel Routeing

Omni-Channel Supervisor

Knowledge (Read-Write)

Additional $75 USD/user/month

Case Milestone Tracker

Computer Telephony Integration (CTI)

Orders Management

Service Contracts and Entitlements

Advanced Case Management

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Social Customer Service

Chat (Live Agent)

Additional $75 USD/user/month

Facebook Messenger

Additional $75 USD/user/month Additional $75 USD/user/month Additional $75 USD/user/month

Next Best Action

Help Centre

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Tableau Next

Available for purchase Available for purchase

Customisable Reports and Dashboards

Advanced Reporting Features

Health Intelligence

Available for purchase Available for purchase

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Opportunity Tracking

Task Management, Activity Feed

Next Best Action

Off-line Access

Quotes

Contracts

Work Order Management

Asset Management and Product Tracking

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

OmniStudio

OmniScript

FlexCards

Intelligent Document Automation

Decision Tables

Business Rules Engine

Integration Procedures

Data Processing Engine

Email Integration with Gmail

Web Services API

Customised Profiles and Page Layouts

Lightning App Builder

AppExchange App Integration

Email Templates

Data Storage Per User

File Storage Per User

Lightning Flow Automation (Flow + Process Builder)

Unlimited Unlimited Unlimited Unlimited

Unlimited Customised Applications

Developer Sandbox

Developer Pro Sandbox

Available for purchase

Roles and Permissions

Record Types (Per Object)

Full Sandbox

Available for purchase 1 Full Sandbox included per org 1 Full Sandbox included per org 1 Full Sandbox included per org

Partial Sandbox

1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org

Salesforce Identity

Approval Processes

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Digital Engagement

Available for purchase Available for purchase Available for purchase

Data Cloud

250k credits/org/year 250k credits/org/year 2.5 M credits/org/year & 1 TB Storage, 20 GB storage per user 2.5 M credits/org/year & 1 TB Storage, 20 GB storage per user

Agentforce for Health Cloud

Available for purchase Available for purchase

Flex Credits

Available for purchase Available for purchase 1M/org/year 1M/org/year

Customer Community Plus for Health Cloud

Available for purchase Available for purchase Available for purchase

Feedback Management

Available for purchase Available for purchase Available for purchase

Service Cloud Voice

Available for purchase Available for purchase Available for purchase

Scheduler

350 service appts/mo 400 service appts/mo 400 service appts/mo 400 service appts/mo

Salesforce Maps

Available for purchase Available for purchase Available for purchase

Sales Planning

Available for purchase Available for purchase Available for purchase

Sales Programmes

Available for purchase Available for purchase Available for purchase

External Apps for Health

Available for purchase Available for purchase Available for purchase

Salesforce Spiff

Available for purchase Available for purchase Available for purchase

Customer Experience Intelligence

Available for purchase Available for purchase Available for purchase

Health Cloud Enterprise

350

user/month

Health Cloud Unlimited

525

user/month

Health Cloud Agentforce 1 for Service

750

user/month

Health Cloud Agentforce 1 for Sales

750

user/month

Salesforce Foundations

Available for purchase ($0 SKU) Available for purchase ($0 SKU)

Agentforce Flexible Agreement

Available for purchase Available for purchase

Marketing Campaign Templates*

Email Nurtures*

Audience Segmentation*

Direct Payment Links (Commerce Pay Now)*

*Agentforce requires the $0 Foundations SKU, which includes 1,000 leads, marketing email campaigns, Commerce Shop Front, MIAW and Data Cloud segmentation & activation credits. Additional credits, data storage or channels may be required depending on usage.

Then, choose the Success Plan that’s right for your business.

With resources, guidance and technical support, our three levels of Success Plans help your business get more value from Salesforce and prepare your data for a
future with AI.

Standard Success Plan

Set your company up for success with self-guided, always-on resources.
Included in all licences
  • Access to Knowledge Articles, documentation and Trailhead
  • Global Trailblazer Community

Premier Success Plan

Start strong and grow your business with expert guidance and expedited support.
30% of net licence fees
  • Expert guidance and product education
  • Health checks and recommendations
  • Access to 24/7 support for business-stopping issues
  • Bundled with Unlimited Edition

Signature Success Plan

Get the most value from Salesforce with a proactive partnership and personalised experience.
Contact your account executive
  • Designated Customer Success Manager
  • Customer Success Score
  • Proactive Monitoring and Key Event Management
  • Fastest 24/7 support response times

Find your path to AI success with the right experts and apps.

Professional Services and Salesforce Certified Partners provide services to get you started with data and ensure long-term success with AI. Depending on your unique business needs, engaging with either or both can maximise your ROI.