Connected. Personalised. Mobile.
Collaboration tools connect customers, partners, and employees directly to the information, apps, and experts they need.
Build your community.
Business Integration
Infuse communities with data from any system, anywhere. Customers can create and escalate support cases. Partners can update opportunities and qualify leads. Employees can access and share files.
Personalisation
Community Cloud automatically suggests connections to experts, groups, and content. Recommendations are based on individual interests, needs, and behavior, inviting deeper community participation.
Customisation and Branding
Mobile
Collaborate anywhere, from any device. Access the community through the Salesforce1 Mobile App or from any mobile browser. Deliver a rich, branded, and device-responsive mobile experience anywhere.
Lightning Bolt
Quickly and easily create next-generation communities and portals that seamlessly integrate with Salesforce.
Connect your customers.
Provide stellar service with powerful community software that lets you create rich, self-service experiences.
Knowledge
Help your customers help themselves and help your agents work smarter, with easy access to articles, FAQ, and the collective wisdom of the community.
Case Escalation
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Engagement
E-commerce
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Community Management
Grow partner sales.
Accelerate your sales channels by connecting directly with resellers, distributors, and partners.
Sales Force Automation
Data Sharing
Connect partners to product experts, and adjust sharing settings so that partners access only relevant information to move opportunities through the pipe.
Actions
Take action right in the feed. Convert leads to opportunities and approve marketing funds. Design custom actions to integrate third-party apps into core business processes.
Dashboards and Reports
Empower your employees.
Drive employee productivity and engagement with internal, branded communities.
Salesforce Files
Give your files context with secure, social, and mobile file access embedded into your core business processes. Sync files across all devices and bring them into one easily accessible location.
Groups
Topics
Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page. Users follow updated topics on relevant conversations in the community.
Chatter Collaboration
Employees can collaborate on projects, find subject-matter experts, get updates, and more. Foster a more innovative workplace where anyone, anywhere, can contribute ideas.
