Field Service Pricing

Explore our solutions designed to support any and all field service roles.

Find the right Field Service option for your business needs.

Dispatcher

Intelligent Dispatch Console built directly in CRM.

165
User/Month*
EUR (billed annually)
  • Scheduling and Optimisation
  • Resource and Work Management
  • Workflow Automation

Technician

Mobile toolkit to empower frontline teams.

165
User/Month*
EUR (billed annually)
  • Mobile App and Productivity Tools
  • Workflow Automation
  • Offline capable

Contractor

Empower 3rd party Field Service professionals.

€50 user/month or €20/login
EUR (billed annually)
  • Mobile App for work orders, cases, contracts
  • Mobile Productivity Tools

Contractor Plus

Empower contractors to serve and generate revenue.

€75 user/month or €30/login
EUR (billed annually)
  • Cross-sell and upsell for revenue generation
  • Mobile Productivity Tools
  • Dispatcher Console

Field Service Plus

Combine the power of Dispatcher, Technician, Service Cloud and Sales Cloud.

220
User/Month*
EUR (billed annually)
  • Complete selling and service solution
  • Everything in Dispatcher
  • Everything in Technician

Discover the best of Salesforce for Field Service.

Einstein 1 Field Service Edition brings AI, data, and trust to Field Service and enables your organization to get the most value from your field service products.

Einstein 1 Field Service

Combine the power of Field Service Plus with trusted AI & data.

600
user / month
EUR (billed annually)
  • Appointment Assistant and Visual Remote Assistant
  • Digital Channels, Feedback Management, and Slack
  • Generative AI, Analytics, and Data Cloud

Compare editions and top features.

Dispatcher

165

user/month

Technician

165

user/month

Contractor & Contractor Plus

user/month

Field Service Plus

220

user/month

Einstein 1 Field Service

600

user/month

Work Order Management

Asset Management and Product Tracking

Android and iOS Mobile App

Scheduling & Optimization

Contractor Plus only

Einstein for Service

Appointment Assistant

Available for Purchase Available for Purchase Available for Purchase

Visual Remote Assistant

Available for Purchase

Dispatcher

165

user/month

Technician

165

user/month

Contractor & Contractor Plus

user/month

Field Service Plus

220

user/month

Einstein 1 Field Service

600

user/month

Case Management

Account and Contact Management

Service Contract Management

Order Management

CRM Analytics

Data Cloud

Dispatcher

165

user/month

Technician

165

user/month

Contractor & Contractor Plus

user/month

Field Service Plus

220

user/month

Einstein 1 Field Service

600

user/month

Service Reports

Offline Access

Einstein Pre-Work Briefs

Dispatcher

165

user/month

Technician

165

user/month

Contractor & Contractor Plus

user/month

Field Service Plus

220

user/month

Einstein 1 Field Service

600

user/month

Appointment Booking

Dispatcher Console

Contractor Plus only

Dispatcher

165

user/month

Technician

165

user/month

Contractor & Contractor Plus

user/month

Field Service Plus

220

user/month

Einstein 1 Field Service

600

user/month

Feedback Management

Digital Engagement

Available for Purchase Available for Purchase Available for Purchase Available for Purchase

Self-Service Portal

Available for Purchase Available for Purchase Available for Purchase Available for Purchase

Dispatcher

165

user/month

Technician

165

user/month

Contractor & Contractor Plus

user/month

Field Service Plus

220

user/month

Einstein 1 Field Service

600

user/month

Lead Management

Contractor Plus Only

Opportunity Tracking

Contractor Plus Only

Sales Contracts

Next, choose the Success Plan right for you.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Explore self-guided resources.

  • Online learning to upskill teams
  • Global Trailblazer Community

Premier Success Plan

Fast track your success now with easy and expert guidance.
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise.

  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24/7 support response times

Maximise ROI with the world's #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

* All per user products require an annual contract. Above pricing available on Enterprise Edition. Unlimited Edition versions of Dispatcher and Technician are $330/user/month and Field Service Plus is $380.

** Monthly logins-based Contractor and Contractor+ licenses available. Please contact a sales representative for detailed pricing information.

NOTE: Field Service requires at least one (1) Service Cloud user license. Existing Service Cloud customers require at least one (1) Dispatcher license. This requirement can also be met with the Field Service Plus bundle, as it includes the service user functionality. Existing customers can purchase as many Technician (Mobile Employee) user licenses as needed. Field Service Technicians (Mobile Employees) and Contractors require at least one (1) Dispatcher in order to use the scheduling tool.

Dispatcher and Technician licenses may not be used for a contact center, call center, or customer case management application. Field Service Plus may be used for those applications.

This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.