Improve every part of your Field Service operations by getting everyone on the same platform.
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Help managers optimize their entire mobile operations.
Make the most of your field service operations by ensuring your team is efficient and productive. Boost productivity using apps and integrations that connect your entire workforce, and track employee metrics on one dashboard that updates in real time. Now, your customers, dispatchers, and mobile employees can all communicate on one platform.
Give dispatchers oversight of their mobile employees and resources.
Stay on top of your mobile workforce, no matter how big it is, with real-time visibility into each mobile employee’s operations. Coordinate both mobile resources and employees, plus optimize how your resources are used in one console. Use List View to get details on individual appointments, and use Map View to see where your agents are and what they’re working on.
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Help your field agents close cases the first time.
Cut down on return visits, and never start a case without the tools and inventory you need with Salesforce Field Service. View all appointments in a list, map, or calendar, and get directions and parts information before you head out, even if you’re offline. Once you're there, you’ll have the steps to accomplish your task, access relevant information, and collect customer sign off — all in the app.
Give customers peace of mind by keeping them in the loop.
Cut down on missed appointments and customer dissatisfaction by giving customers insight into their case. Customers can create an appointment that works for both parties in the customer community, and then track where their technician is before the appointment starts. Once the job is done, instantly capture a full service report with all relevant details of the case, and send it to your customer on the spot.
