Built on the world’s #1 AI CRM and powered by Agentforce, Health Cloud is the trusted, connected platform for healthcare. By bringing together clinical and nonclinical data in one place with actionable intelligence, Health Cloud helps you to collaborate efficiently, deliver personalised care and automate health operations.
Agentforce augments public health professionals with real-time insights and automated workflows to proactively identify disease outbreaks and expedite investigation and response for faster interventions and healthier communities. Learn more about public health solutions.
Explore the newest enhancements in Health Cloud and see how they drive innovation across the industry.
Agentforce for Healthcare provides pre-built AI skills to streamline healthcare operations, reduce administrative burdens and improve patient care. It includes skills for patient access and services and public health, with key features such as benefits verification, disease surveillance and more.
Healthcare AI offers the essential building blocks for Payers, Providers and Public Health agencies to deploy trusted assistive and autonomous agents that are compliant with industry standards and regulations including HIPAA and GDPR.
With Agentforce for Healthcare, digital labour can help to solve everyday challenges payers, providers and public health organisations face.
Unlock AI-powered healthcare engagement by uniting humans and intelligent agents on a trusted, unified platform. Explore our guide to see how Agentforce drives better experiences and operational efficiency through autonomous, intelligent support.
Salesforce Recognised as a Leader in the IDC MarketScape U.S. Healthcare Data Platform for Providers 2024-2025 Vendor Assessment
Salesforce is recognised as a leader in the 2024 Everest Patient and Member Engagement Platforms PEAK Matrix Report.
Automate business processes and rally health teams around a single view of your patients, members and partners with Health Cloud.
Leverage Agentforce to streamline health services, boost productivity and personalise interactions. Pull relevant data from FHIR-aligned EMR systems in real time and support contact centre teams with summaries of critical information such as medical history and in-network providers.
Deliver care at home with automated scheduling, medication management and caregiver slots broadcasting. Leverage Agentforce to suggest services, build quotes and seamlessly share them for patient approval.
Simplify scheduling and improve patient satisfaction with Agentforce. Leverage trusted AI to enable service representatives and patients to seamlessly review, book, modify or cancel appointments, manage waitlists and co-ordinate multi-participant appointments, to reduce no-shows.
Engage with empathy for optimal, whole-person care services. Optimise crisis centre operations to promote urgent access to safe, quality mental healthcare, from anywhere.
Leverage flexible care plans for more equitable care. Take into account social determinants and assessments and align with industry guidelines to effectively analyse and address gaps.
Enhance health systems’ collaboration with provider partners, streamlining recruiting, credentialing and contracting. Accelerate payers’ provider recruitment, credentialing, onboarding and referrals, leveraging trusted AI to map out and manage roster files to ensure up to date provider data.
Streamline care decision reviews, appeals and grievances to lower costs and speed time to care. Simplify prior authorisations and referrals with electronic, automatic approval options and intelligent recommendations on an insurance platform.
Transform small and large group quoting, enrolment, benefits management and renewals to seamlessly convert and retain members. Simplify mid-term adjustments and employee-employer contributions on an end-to-end insurance platform.
Streamline health document intake and processing with end-to-end routeing framework, classification and multiple-entity support.
Accelerate and simplify health integration with clicks, not code. Leverage industry-compliant FHIR APIs, clinical data models and pre-packaged apps for healthcare.
Gain a holistic view of each patient’s health with clinical and nonclinical factors - medical, demographic, claims, social and behavioural - in one, real-time profile.
Find the right Health Cloud edition for your business needs
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Salesforce helped us break down barriers and get everyone functioning on a cohesive and unified platform.
Tom MacMillanCIO, EmblemHealth
Salesforce allows for a more patient-centric, whole-person approach, allowing us to have the same level of safe and comfortable interaction with the technology that is seen in any other industry.
Dr Alastair MackinlayMedical Informatics Lead, Barwon Health
From support, expert guidance and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
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Health Cloud is our premier member and patient management software for healthcare that harnesses the power and security of the cloud, social and mobile tech. It delivers personalised engagement with a unified view, smart patient management and a connected engagement experience.
Yes, Health Cloud is HIPAA compliant (including Agentforce). We approach technology with a compliance mindset, securing patient data to meet HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA or GDPR standards.
Customers can also purchase Shield or Government Cloud in addition to Health Cloud to further protect their data.
Health Cloud is designed to be the engagement, data aggregation and collaboration solution that complements current EHRs and clinical systems. Integrating EHR with Health Cloud can unlock a panoramic view of patients for smarter, personalised care.
Health Cloud extends the value of Service Cloud and Sales Cloud by leveraging the powerful CRM features to enable more personalised patient and partner relationships. Learn more.
Health Cloud helps remove unnecessary friction and administrative complexity to streamline care, provider relationships and government health services.
Learn more about Provider, Payer and Public Sector Health solutions.
