Meet Einstein Service Agent: Salesforce’s autonomous AI agent to revolutionize chatbot experiences.
Learn more.Humans with AI drive effortless service.
Transform how service teams deliver value across every customer touchpoint with Service Cloud built on the Einstein 1 Platform. Increase customer satisfaction, deflect more cases, and maximize efficiency with the most complete platform powered by AI and data — from self-service to the contact center to the field.
Start your AI and data journey with Einstein 1 Service and Field Service.
Deliver personalized support from self-service to the contact center to the field at scale with trusted AI and data. Bring every support process onto the Einstein 1 Platform with Service Cloud and Field Service so you can decrease costs and increase productivity.
Here’s what sets Service Cloud apart.
Source: Salesforce Customer Success Metrics 2023
Scale support across every touchpoint.
Self-Service Experience
Drive efficiency and improve experiences by empowering customers to find answers on their own terms.
Digital Engagement
Deliver personalized experiences across every service channels to increase customer satisfaction.
Voice
Speed up call resolution and increase customer satisfaction by uniting cloud telephony and Salesforce CRM.
Visual Remote Assistant
Improve first-time fix rates with real-time remote service and access to expert assistance.
Boost service team productivity.
Customer Service Management
Drive efficiency and speed up case resolutions with centrally managed interactions, cases, incidents, knowledge, and assets.
Customer Service Automation & Process
Delight your customers and save your teams time automating routine tasks and end-to-end business processes.
Chatbots
Deliver no-touch, personalized service at scale with AI-powered chatbots to handle common requests.
Team Productivity
Save time by automatically bringing the right experts together to swarm on complex issues in Slack.
Increase customer satisfaction with one unified AI platform.
Intelligent Service Operations
Drive operational efficiency and productivity with data and AI-powered insights built directly into your CRM.
Customer Service AI.
Increase customer satisfaction and boost service team productivity with trusted conversational, predictive, and generative AI solutions built into the flow of work.
Einstein 1 Platform
Safely connect any data to build AI-powered apps with low-code and deliver entirely new CRM experiences.
Data Cloud
Create a single, dynamic view of every customer and asset by unifying all your data in real time.
Customer 360
Tailor experiences to the needs of every customer. Connect service to sales, marketing, commerce, and IT.
CRM Analytics
Make faster decisions using intelligent recommendations and actionable insights from Tableau.
Integration
Connect data from any system and integrate apps instantly with MuleSoft.
Seamlessly connect service from the contact center to the field.
Contact Center
Transform your contact center into an omni-channel engagement center with every channel on one platform.
Field Service
Boost front-line workforce productivity with an end-to-end field service solution.
Employee Service
Streamline HR and IT support to reduce operating costs and keep employees happy.
How much can you save with Service Cloud?
Businesses have saved 27% in support costs with Service Cloud. Try our interactive Contact Centre or Field Service value calculator to see how much you can save.
Take a tour of the #1 AI CRM for service.
Find out how Service Cloud helps you deflect 30% of cases and deliver value across your customer journey with CRM + AI + Data + Trust.
Start fast and grow faster with Starter Suite.
Find more leads, win more deals, and keep customers happy with an all-in-one CRM suite. Starter brings marketing, sales, service, and commerce together, so you can grow more efficiently with easy-to-use CRM tools.
Everything you need to maximize ROI.
From support, expert guidance, and resources to our trusted partner ecosystem, we're here to help you get more value from Salesforce in the AI era.
Join the #Serviceblazer movement.
Together, we're building the premier destination for service and field service professionals.
With Salesforce we can capture richer insights to help food growers adapt to the challenges of tomorrow.
Steven BoenShared Service Centre Lead, Care4growing
With Salesforce, we can create journeys that are right for everyone and provide even more value to our customers.
Neil GardinerCDO, VP, Product and Design, GoHenry
Learn more about customer service with free learning on Trailhead.
Keep up with the latest service trends, insights, and conversations.
Ready to take the next step with the Service Solution built on the world's #1 CRM?
Start your trial.
Try Service Cloud free for 30 days. No credit card, no installations.
Talk to an expert.
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Salesforce Customer Service Software FAQ.
Customer service and support software is a solution that helps businesses manage customer interactions across channels, from self-service and phone to messaging and email. It streamlines customer support processes and provides features like case management, digital engagement, knowledge management, and collaboration to help companies solve customer inquiries faster and increase customer satisfaction.
Customer service and support software is crucial for businesses because it enables them to deliver more efficient support to their customers, leading to increased satisfaction and loyalty. It helps manage support inquiries and track and resolve issues promptly, and it provides valuable insights to enhance overall customer experiences, ultimately driving business growth and success.
When choosing a customer service solution, consider factors like your business needs, scalability, ease of use, and integration capabilities. Assess features such as case management, digital engagement, self-service portals, automation, and AI. Evaluate pricing models and success plans, trial different options, and prioritize customer service solutions that align with your specific requirements.
Customer service and support software software offers benefits such as improved efficiency in handling customer inquiries, streamlined communication across multiple channels, increased customer satisfaction, faster issue resolution, actionable insights, and the ability to scale and adapt to evolving customer needs — all to drive more customer loyalty and better return on investment.