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Small & Medium Business Trends Report, 6th Edition

Discover valuable insights from 3,350 leaders of small, medium, and growth businesses (SMBs) worldwide. In this report, you’ll find out:

Explore key takeaways below.

 

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A sneak peek into the SMB Trends report:

Small and medium business trends report playbook
 
Einstein

SMBs focus on customer experiences and technology.

With the business landscape in constant flux, SMBs are prioritizing customer experiences and building scalable tech stacks, recognizing these strategic investments are key to long-term success.

 
 
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SMBs prioritize AI in their tech investments.

When it comes to selecting technology, SMBs are embracing AI capabilities. This will not only help them stay competitive and scale their operations, but also set them up for success in using AI agents.
 
 
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SMBs use AI to work smarter, not harder.

AI is reshaping business and helping SMBs in key growth areas, like increasing productivity, scaling services, and driving revenue. As they continue building that momentum, AI agents could be a promising next step in their journey.

 
 
Filter selections that yield a sample size below 25 will not be shown. Ties will occur when the count of responses is equal for different sentiments.
 
 
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More Resources

 
 
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Practical AI for Small Businesses | Download the Guide
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E-book

Maximize CRM Productivity

Maximize Your CRM Guide from Salesforce for Small Business.
 
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