Acquire profitable customers faster with unified, real-time data. Scale personalisation and growth with Agentforce, built for retail. Boost loyalty with connected experiences across marketing, commerce and service delivered with the#1 AI CRM.
* Source: FY24 Customer Success Metrics
Integrate generative and predictive AI into every part of your marketing campaign lifecycle to deliver the right message, on the right channel, to the right person, at the moment they are ready to buy.
Scale commerce with confidence on the most complete platform for retailers. With AI, simplify everything from setting up digital shop fronts to bringing ecommerce to emerging shopper touchpoints.
Grow customer lifetime value, reduce costs and maximise efficiency when you reimagine service with Service Cloud, from the contact centre to the shop.
Empower your employees and shop associates with digital tools, data and insights to help them be more efficient and better serve customers.
Modernise your B2B customer experience. Increase productivity with AI, automation and collaboration tools that unlock speed and agility across sales teams, partners and associates.
Boost loyalty by connecting to your customers across the shopping journey.
Connect the guest experience across channels. Increase collaboration and engagement with franchisees and employees.
Transform engagement with shoppers, shops and employees all from a single platform.
Optimise your shops and associates to help connect physical and digital shopping experiences.
The only native, cloud-based, point of sale (POS) system that brings the online and off-line shopping experience together on the #1 AI CRM.
Looking for higher margins? Salesforce for Retail Media is designed to help retailers grow advertising revenue, scale media operations and sales and optimise campaign performance by activating first-party data.
Learn how to create prompts for your business needs and bring them into the flow of work.
From support, expert guidance and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your full investment.
Learn how Salesforce grows revenue and relationships.
Discover insights and thought leadership for the retail industry.
Our portfolio of products, built on the trusted Salesforce Platform, helps you to connect with customers in a whole new way. Now everyone — your marketing, sales, commerce, service, IT and data teams — can augment their work with connected data, trusted AI in retail and the #1 AI CRM, purpose-built for retail.
Retailers have access to a unified engagement platform that provides a single source of truth across their entire partner ecosystem - marketing, commerce, service and IT. You can now focus on driving costs down and loyalty up with Salesforce for retail CRM.
Boost loyalty with connected experiences across marketing, commerce and service, delivered on the Salesforce Platform. Empower employees and associates with digital tools and data to effectively serve shoppers at all touch points with our retail solutions.
Choose the retail solution that's right for you. Whether your goal is to win new & profitable customers, simplify & scale omnichannel commerce, elevate connected & consistent service, supercharge your store & HQ employees or strengthen & optimise partner relationships.
