Introducing Retail Cloud with Modern POS
The only cloud-native POS built on the #1 AI CRM that brings online and off-line shopping experiences together.
Leading Retailers use Retail Cloud to grow revenue and relationships with every shopper.
What can you do with Retail Cloud?
Unlock a unified commerce platform — and elevate the shopping experience for your customers — from check-in to check out with Retail Cloud retail software. Recreate the personalisation of online shopping in-store. Unite transactions from anywhere with an intelligent cloud-based POS. Arm associates with mobile, real-time inventory and shopper data. And maximise every sale with built-in AI.
Unite transactions from anywhere with Modern POS.
- Mobile-first. The mPOS solution transforms lightweight, handheld devices into functional points of sale. This gives customers and shop associates unprecedented freedom and flexibility while enhancing convenience throughout the purchasing journey.
- Secure Off-line Mode. In off-line mode, cash and card payment transactions are encrypted and stored on a local device, ready to be processed when you reconnect. Letting your team work during a loss of Internet connectivity, in remote or outdoor locations or when dealing with peak shopping seasons that strain the network.
- Built-in AI. Maximise every sale with retail software that has built-in AI features that help boost revenue; including AI-based voice assistant, return fraud analysis and personalised product recommendations.
Arm associates with real-time inventory and shopper data.
- Clienteling. Associates can use this retail POS software to assist registered customers, sign-up new customers, communicate directly with their device, collect preferences and leverage past purchase history to deliver a memorable and personalised shopping experiences.
- Endless Aisle. With endless aisle, associates and shoppers can see the shopping aisle extend as they browse a full product library of both physical and virtual goods. Never miss a sale due to unavailability — now you can deliver any product to a home or store with complete ease.
- Omni-channel Data, in real-time. Retail Cloud has native capabilities and seamless third-party integrations that simplify POS analytics and reporting. Unify omni-channel customer, order, inventory and sales performance data on a single platform, then use data-driven insights to enhance decision-making and power best-in-class customer experiences.
Maximise every sale with omni-channel commerce.
- Seamless Store Fulfilment. With Retail Cloud, associates have everything they need to complete every request and fulfil every order, with ease. Offer seamless fulfilment opportunities with BOPIS, BOFIS and curbside pickup options and give associates the power to exceed the expectations of the modern customer.
- Inventory Management. View all inventory — across all business warehouses and logistic operations — in real time. Retailers can seamlessly view and update inventory across every commerce channel. Letting you ensure all your inventory is up to date, all the time from online marketplaces to brick-and-mortar shops.
Move fast with out-of-the-box integrations.
- Built-in integrations with Salesforce. Secure integrations with Salesforce Commerce Cloud,Service Cloud, Marketing Cloud and Loyalty Management let retailers quickly deploy key Salesforce features including, customer data insights, order management, basket synchronisation, product information management and more.
- Headless UI powered by no-code CMS. The dynamic, no-coding platform is built for customisation and ease-of-use. The patented, cloud-based CMS is the first of its kind and uses intuitive drag-and-drop features to tailor the interface to each store’s unique set of requirements. As a result, retailers can create on-brand experiences for customers and associates at every touchpoint.
- Payment Integrations. Leverage easy integrations to offer more payment options for global customer bases. Retail Cloud supports integrations with third-party payment providers such as Adyen, Elavon and Verifone Flex to simplify the collection of global payments.
Extend the power of Retail Cloud with these related products.
Commerce Cloud
Achieve goals faster, unlock new revenue and drive automation with the most flexible e-commerce platform.
Data Cloud
Activate your data, scale insights with AI and unify all your data in a single customer profile.
Service Cloud
Drive productivity, reduce costs and increase customer satisfaction at scale with Service Cloud.
Loyalty Management
Nurture relationships and create lasting loyalty on the world’s #1 CRM.
Marketing Cloud
Fuel creativity with data insights. Grow efficiency with AI. Personalise customer relationships at scale with Marketing Cloud.
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Retail Cloud FAQs
Retail Cloud is a cloud native POS that brings online and off-line shopping experiences together on the #1 AI CRM. It is an all-in-one point of sale software revolutionising the way in which retailers can process orders and transactions from anywhere in-store.
It’s crucial for retailers to provide a seamless shopping experience across channels, but having two distinct technology stacks - one for in-store and one for online - makes this a difficult task. Retail Cloud provides retailers with a single, unified platform that bridges the gap between online and in-store with ease. Retail Cloud software solutions enable shop associates to engage shoppers and complete transactions from anywhere in the shop via a mobile device. In addition to modern POS, the shop solutions, including Clienteling, Endless Aisle, Store Fulfilment and Shop Operations capabilities, empower shop associates and streamline and personalise the shopping experience across physical and digital touchpoints.
Retail Cloud can help retailers unite transactions from anywhere for truly unified commerce, simplify secure and scale shop operations and collaboration, arm associates with mobile and real-time shopper data, maximise every sale with built-in AI and move fast with out-of-the-box integrations.
Retail Cloud is integrated with the Salesforce Platform including Salesforce Commerce Cloud and Service Cloud. Retail Cloud is an intelligent, unified platform for Retailers to drive seamless and personalised engagement across all physical and digital touch points.
In September 2024, Salesforce acquired PredictSpring, a modern retail point of sale (POS) software vendor built natively in the cloud. PredictSpring was previously an existing Salesforce ecosystem partner with several strategic retail customers and is already integrated with Commerce Cloud, Service Cloud, Marketing Cloud and Loyalty Management.
PredictSpring is the legacy name for Salesforce Retail Cloud and is the same product.
