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Supercharge Your Store and HQ Employees
Empower employees and associates with digital tools and data to effectively serve shoppers at all touchpoints. Onboard, train and retrain efficiently and easily collaborate across teams and locations with shop operations solutions from Salesforce.
See how top retailers enable their employees with data and AI.
Transform your retail team.
Empower associates and HQ employees with advanced technology and collaborative tools. Drive seamless teamwork, optimise data consolidation processes and deliver invaluable insights, crafting exceptional experiences for teams and customers.
Drive intelligent productivity and collaboration.
Automate everyday tasks without writing a single line of code, thanks to the drag-and-drop simplicity of Workflow Builder. Integrate workflow and automation into Slack from over 2,600 enterprise apps. Surface relevant insights with Slack AI in channels and threads, all on Slack’s trusted platform.
Collaborate with the right people in Slack channels organised around topics. Channels naturally build a useful collection of all your conversations and data - all accessible with AI-powered search to find what you need instantly.
Collaborate with anyone spontaneously with voice, video, screen share, drawing and mark-up. Keep your team up to date by recording short async video updates with Clips. Slack Connect also empowers you to engage with your customers and external partners securely to move projects forward faster.
Empower everyone with data and AI-powered personalised insights.
AI-powered predictions and recommendations help identify cross-selling and upselling opportunities, increase conversions and deepen customer relationships. Collaborate and act on them for better results. Automate repetitive tasks to provide streamlined and personalised experiences.
Empower employees with smart, personalised and contextual insights delivered directly in their flow of work. The generative AI capabilities of Tableau surface automated analytics in plain language, proactively anticipate user questions and even suggest questions they might not have thought of.
Get native analytics for Salesforce with CRM Analytics. Take data-driven action with visual insights, AI-powered predictions and out-of-the-box user experiences, dashboards and KPIs.
Equip associates to provide better service and drive revenue.
Deliver personalised service and save time with AI built directly into your flow of work. Use our trusted AI for customer service to create seamless conversational, predictive and generative AI experiences for your agents and customers - everything you need to scale now and drive immediate value.
Sell faster with trusted AI built directly into your CRM. Empower sales with data. Give sellers an AI assistant to supercharge selling throughout the sales cycle. Automate sales tasks, accelerate decisions and guide sellers to close faster. Easily customise and integrate AI everywhere you work
Increase customer satisfaction and save agents time with AI-generated SMS and WhatsApp replies. Use Einstein Service Replies across channels for real-time analysis of customer conversations and generate single-click replies based on the conversation or data from your company's knowledge base.
Complete your retail solution with products from across the Customer 360
Slack
Power productivity with automation, knowledge, AI and collaboration at the centre of an open, extensible platform in Slack.
Tableau
Make better business decisions with the world's leading data and analytics platform.
Sales Cloud
Max out efficiency with better automation, data and intelligence.
Customer Data Cloud for Marketing
Activate your data, scale insights with AI and unify all your data in a single customer profile.
MuleSoft
Connect everything. Automate anything. Empower everyone with AI.
Build the perfect retail operations solution with our help.
Contact us today to learn more about how Salesforce can meet your unique needs.
By automating routine tasks in Slack, we are able to remove unnecessary toil and dependencies across departments, enabling our field teams to make decisions quickly and ultimately service our customers better.
Hesham FahmyVice President of Technology and GM of Marketplace, Loblaw
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Supercharge Your Store and HQ Employees FAQs
Our portfolio of products, built on the trusted Salesforce Platform, helps you to connect with customers in a whole new way. Now everyone — your marketing, sales, commerce, service, IT and data teams — can augment their work with connected data, trusted AI and the #1 AI CRM, purpose-built for retail.
Retailers have access to a unified engagement platform that provides a single source of truth across their entire partner ecosystem - marketing, commerce, service and IT. You can now focus on driving costs down and loyalty up with Salesforce for retail CRM.
Customers have connected experiences across marketing, commerce and service delivered through the Salesforce Platform. Employees utilise data and collaborative and intelligent digital tools to effectively provide personal service to shoppers at all touchpoints.
We offer a range of AI capabilities across the Salesforce Platform. Examples include creating precise segments fast using natural language prompts and generative AI, product recommendations for customers and AI-powered recommendations from Einstein for service interactions.
Choose the shop operations software that's right for you - whether it is a collaboration between departments, with suppliers or to provide service to customers in shops via call centres or chat. Enable simple access to information, summarisation and recommendations powered by data and AI.
