DREAMFORCE HIGHLIGHTS
Thank you for your interest in commerce customer stories.
Commerce Cloud Trailblazers are innovating with AI, visual search, personalized shopping, omni-channel growth, and more. Hear the best B2B and B2C stories.
Hear about the latest commerce innovations.
Watch the Commerce Cloud Keynote
See Trailblazers at Madewell, e.l.f. Cosmetics, Univar, and Lacoste showcase innovations in AI and visual search, personalized customer experiences, and omni-channel growth strategies across B2C and B2B commerce.
Experience Salesforce Live with Andy Peebler, ECOLAB, and Foodstuffs
Hear from Trailblazers from ECOLAB and Foodstuffs as they dive into making every transaction easier. Learn how to launch new channels for ordering and transition from an on-premise to a Cloud-based platform.
Hear from Salesforce Live with Heike Young and Lowes
Today, the top brands are providing customer-centric, not product-centric experiences. Learn how to choose the best platform to ensure you're using the right data to keep the customer at the center of your business.
See how Trailblazers are changing commerce across industries.
Ralph Lauren Creates B2B2C Commerce Brand Love
Join us to hear how Ralph Lauren has blazed a new trail to customer love by delivering integrated, intelligent, and innovative brand experiences for business buyers and shoppers with Salesforce.
Kendo Brands Personalizes the B2C Retail Journey with Commerce Cloud Einstein
Join us to learn how Kendo Brands uses Commerce Cloud Einstein to achieve the vision of personalizing the shopping experience and optimizing business user productivity.
Propel your Manufacturing Business with Omni-Channel Digital Commerce
Discover how Univar sells more efficiently and unites the organization with an omni-channel aproach. Offer customers easy, online access to supporting documents, fast two-click reordering, and up-to-date invoice information.
See how 3 Manufacturers Engage Customers with B2B Commerce
Hear experts from Avery Dennison, Cargill, and W.L. Gore discuss the effects of elevated retail experiences on B2B commerce. See how commerce professionals are delivering consumer experience-like interactions through 24/7 digital transactions, omni-channel experiences, and more.
Discover Both B2B and B2C Engagement with Samsonite
Business buyers are also consumers themselves. Hear how their experiences as retail shoppers effect their expectations as B2B buyers. Samsonite delivers connected, fast, and personalized experiences across both B2B and B2C touchpoints. See how they do it.
Learn how Foodstuffs Delivers Great B2B Commerce Experiences
Hear how New Zealand's largest retailer, Foodstuffs, uses Salesforce B2B commerce to deliver personalized experiences to the owners of 350 stores across multiple brands. Hear about their complex challenges and how Salesforce helps them exceed B2B buyer expectations.
Unite your commerce, marketing, sales, and service efforts.
Salesforce B2B Commerce, CRM, and Mulesoft. Learn CSA Group’s Winning Combination
See how CSA Group used Salesforce B2B Commerce and Mulesoft to better understand their customer personas and update their technology to seamlessly connect all of the components of their stack.
Under the Hood: Connecting Commerce, Marketing, and Service
Discover how you can start leveraging tools that unify customer experiences across all channels. Enable merchant-related use cases that drive business value across your commerce, service, and marketing efforts.
Forrester Guest Speaker: Great B2B Commerce Requires an Omni-Channel Approach
Forrester Consulting surveyed decision makers on their approach to omnichannel B2B commerce. Hear the latest trends for meeting buyers’ digital demands and learn the top five things you can do today to leverage online selling to drive growth.
Transform the buying experience with omni-channel commerce.
B2B Commerce for Channel Management: Win Distributors with PRM & Commerce
Learn how Trailblazers from manufacturing and consumer goods serve their distributor and channel partners, while growing revenue, reducing costs, and improving the buying experience.
Awareness to Loyalty: Connect Experiences Across Every Touchpoint
See how you can connect the consumer experience across the entire customer lifecycle on every possible channel with Salesforce's latest platform innovation.
How Mid-Size Companies Drive Growth by Personalizing B2B Commerce
Learn how mid-size companies leverage digital tools to gain new cross-sell and up-sell opportunities and provide a personalized customer experience from their marketing, sales, and service teams.
Get the resources you need to commerce better, together.
STUDY
Forrester study: B2B Embraces Its Omnichannel Commerce Future
Read “B2B Embraces Its Omnichannel Commerce Future,” a June 2018 Salesforce-commissioned study conducted by Forrester Consulting, and discover new commerce insights.
E-BOOK
Transforming the B2B Sales Team
Enable sales teams to win the connected customer using B2B Commerce.
REPORT
Discover the Power of Personalization
Read how retail leaders drive their businesses with AI-based personalization, and get personalization tactics that you can implement yourself.
REPORT
Forrester Wave
With the highest score in the "Current Offering" category, Forrester names Salesforce a Leader in The Forrester Wave™: B2C Commerce Suites, Q3 2018.
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