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How Generative AI Will Impact Customer Service for Retailers This Holiday Season

Featured Speakers:

Mandeep Bhatia, Vice President, Global Digital Product & Omnichannel Innovation, Tapestry
Ervin Flores, Senior Vice President, Retail and CPG, Salesforce
Caila Schwartz, Director, Industry Insights, Salesforce
Meagan Meyers, Senior Product Marketing Manager, Salesforce

The holiday season is a critical time for retailers, and ensuring excellent customer service is essential for success. Generative AI has the potential to streamline and enhance customer service operations for retailers, allowing them to better handle the influx of requests that come during this busy time. This session will explore the benefits of using generative AI in customer service, including increased efficiency, reduced costs, and improved customer satisfaction.

 

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