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3-Step Strategy to Generative AI and Trusted Data in Customer Service

Featured Speakers:

Allegra Margolis Heath, Sr Director Product Marketing, Service Cloud, Salesforce
Noopur Bakshi, Sr Director Product Management, Service Cloud, Salesforce
Tim Casey, Distinguished Solution Engineer, Service Cloud, Salesforce

AI continues to dominate the headlines. Now that generative AI has arrived, customers expect more — to have service experiences that are faster, tailored to their preferences and get them answers instantly. But a lot of Service leaders don’t know where to start when it comes to AI. And that’s because the key to great AI is great data. But it’s not easy when there’s mountains of data and thousands of applications for service teams to manage.

Join to hear best practices on how to use Data Cloud and Service AI to build personalized experiences that scale. Learn from product leaders on a proven 3-step AI strategy for your organization including a demo of the latest innovation!

 

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