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Make Complex Service Requests Easy with New Summer ’23 Innovation from Financial Services Cloud

Featured Speakers:

Kelly Utley, Senior Director, Product Marketing, Salesforce
Kelly Horn, Senior Director Product Strategy, Salesforce
Harshal Waghmare, Senior Product Manager, Salesforce


Banks and Insurance companies have automated many common service interactions, but what happens when the Customer’s needs are more complex? Service requests that require fulfillment outside of the contact center drive up operating costs and can negatively impact the overall customer experience. Join us to learn more about how the new Service Automation capabilities in Financial Services Cloud will simplify even the most complex service requests.

We’ll focus on one of the toughest, yet most crucial service requests - a customer complaint - and share more about the roadmap for Service Automation in Financial Services Cloud.

 

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