In today’s economic environment, service teams are being asked to do more with less as customer expectations continue to rise. Today’s customers want personalized service delivered faster than ever before, while 78% of service agents say it’s difficult to balance speed and quality. With AI-powered self-service solutions, companies can better meet growing customer demands by delivering efficient and tailored experiences at scale.

In this webinar, SVP, Customer Success & Support at Salesforce, Katherine Sullivan, will share how Salesforce is leveraging AI to accelerate productivity and improve both the customer and agent experience. Learn how to prioritize key steps for your Self-Service growth journey.