Digital transformation is a top priority for the public sector and today’s unprecedented economic challenges continue to increase pressure on government organizations to expedite and improve their transformation efforts. Now more than ever, government agencies need efficient solutions that help them transform their services and modernize their operations. At the heart of these operations lies government casework.

Case management is the common building block of almost all government functions and, this year, Salesforce commissioned Forrester Consulting to conduct a Total Economic Impact™ study to examine the potential return on investment government organizations may realize with modern, digital case management solutions.

During this webinar, we will be joined by Francisco Salguero, former federal CIO and current digital transformation executive at Salesforce, and guest speaker Kara Luk, Consultant, Total Economic Impact, Forrester, to discuss how Salesforce drove a 104% ROI, as well as the following findings*:

• 70% reduction in call volumes through deflection to lower-cost channels
• 20% improvement in efficiency around administrative work
• Savings of $125,000 in annual licensing and maintenance costs per system

*Results are for a composite organization representative of interviewed customers.

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