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How Knowledge Management Powers Generative AI in Service

Featured Speakers:

Graeme Apthorpe, Senior Principal IT Solution Architect, Arm
Leon Kempers, Product Management Director, Salesforce

A robust knowledge base is the foundation for successful AI. But oftentimes, knowledge is fragmented across disconnected systems and departments, leaving customers and service teams without answers. Join this webinar to learn:
  • Why Knowledge Management is critical to Generative AI
  • How Salesforce Knowledge is used for grounding and RAG (Retrieval-Augmented Generation)
  • How you can use our new Unified Knowledge product to connect third-party systems like Confluence, SharePoint, Google Drive, and even external websites to Salesforce Knowledge, to serve your customers better and faster

 

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