Salesforce Webinars

Questions? Call us at 1-800-667-6389

Top 3 AI and Data Trends in Customer Service Featuring Forrester Research

Featured Speakers:

Kate Leggett, VP, Principal Analyst, Forrester
Veronica Iles, Sr. Consultant, Forrester
Mala Ravi, Director, Product Marketing, Salesforce

Join this webinar featuring guest speaker Kate Leggett, Forrester Research Vice President and Principal Analyst, to hear the cutting-edge trends in customer service. Infuse trusted AI and data into the customer service conversation to provide context and ultimately, help your agents deliver the right service. Also, learn how to justify Service Cloud to your executive team with a business case. Guest speaker Veronica Iles, Senior Consultant, will walk through the recently commissioned Forrester Consulting Research Total Economic Impact™ study that found improvement in agent retention by 40% and case deflections by up to 50%.

 

Access the webinar now.

Please fill out all fields.
Enter your first name
Enter your last name
Enter your title
Enter a valid email address
Enter a valid phone number
Select your country
Agree to all disclosures below.
Yes, Salesforce may share my contact information with sponsoring partners for marketing purposes.
By registering I confirm that I have read and agree to the Privacy Statement.
This field is required.
 
 
 
Truste Verified Privacy. Powered by TrustArc