Optimize Field Service Operations with Trusted Solutions for Government

Featured Speakers:

Nannalee Haywood, Vice President, Automotive Services, AAA, Auto Club Enterprises
Jamison Braun, VP, Strategy and Business Development, Salesforce
Tushar Sharma, Product Management Director, Salesforce
Laura Bell, Principal, Account Solution Engineer, Salesforce

Government agencies and contractors are called upon to address a wide variety of issues across huge geographies. They require technology that enables them to dispatch a mobile workforce so that precisely the right person with the right skill set and the right tools arrives at just the right time. Due to compliance standards, leading field service management technology was unattainable for US government agencies, until today.

With Field Service on Government Cloud, government agencies and contractors can now provide digital-first service to constituents and employees who previously were denied consumer-grade experiences in public sector settings. Specifically, they can:

• Increase inspector and code enforcement officer productivity with an intuitive, offline-first mobile app
• Conduct routine and preventative maintenance and track assets at locations like facilities, bases, and homes with real-time access to job updates, knowledge, and the ability to collaborate from anywhere
• Improve the utilization of mobile employees with advanced scheduling, optimization, and asset management
• Increase constituent satisfaction with real-time visibility into work orders

Also, we will hear from a leader at AAA - Auto Club Enterprises on how they use Salesforce Field Service to power 10M roadside service calls a year.