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The Journey to Generative AI in Self-Service

Featured Speakers:

Guest Sudhir Rajagopal, Research Director and Global Lead, Future of Customer Experience, IDC
Christina Keohane, Product Marketing Manager, Salesforce

While service teams are experiencing an increase in cases, customer expectations are rising for faster, tailored support. To meet these growing demands, it’s more important than ever to scale with self-service. Service leaders have estimated, that 54% of their customer’s issues are being resolved with self-service capabilities. As generative AI takes center stage in support, there is an opportunity to enhance the value of self-service throughout the support journey.

Join this webinar to hear froman IDC guest speakeron the latest trends in AI-powered self-service. Learn how other industry leaders have developed and scaled their support solutions and leave with best practices to enhance the customer experience.

*State of Service, 6th Edition

 

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