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Scale Operations and Drive Business Growth with Data-Driven Service

Featured Speakers:

Vincent Pham, Senior Director, Core Service Cloud Product, Salesforce
Tushar Sharma, Product Management Director, Field Service, Salesforce
Alex Wentzell, Product Marketing Manager, Service Cloud, Salesforce

A staggering 95% of service leaders say optimizing operations to reduce costs is their priority, yet nearly two-thirds of a service agent’s time is spent on non-customer-facing tasks. Leadership's focus on operational rigor isn't trickling down to every layer of the organization. It's time to translate service efficiency into business outcomes — and that's only possible with the right data and AI.

Join us to learn:
  • How Data Cloud unifies disconnected customer data into a single, trusted model for service automation, analytics, and AI
  • The AI-powered insights and workflows you need to scale service productivity and achieve your KPIs
  • How to make faster, smarter business decisions with intelligent, prebuilt analytics dashboards for Service & Field Service teams
This webinar includes a demo of our latest Service & Field Service innovations powered by Data Cloud, customer best practices, roadmap updates from product leadership, and live Q&A.

Source: 6th Edition State of Service

 

Access the webinar now.

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