Join us for a customer-led demo to discover how banks are revolutionizing their service journeys by leveraging AI for small tasks that drive significant value quickly. Learn how to transform your service center and operations into an efficient hub by starting small and implementing safe AI that is easy to implement, configure, and use - directly embedded in your agents' workflows. CIBC will walk us through their implementation of Generative AI for complaint management, detailing the time saved and performance enhancements achieved through AI-generated complaint summaries. Take away practical next steps to continue your AI journey in banking, regardless of where you currently stand.