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AI Trends in Telecommunications Customer Service: How Agentforce is Driving Transformation

Featured Speakers:

Stanley van Putten, Business Owner Self Service, KPN
Jasmina Misljencevic, Telco Strategy & Scale Leader, Salesforce
Natasha Janic, Senior Product Marketing Manager, Salesforce

Today’s customers demand fast, consistent, and personalized interactions every time they engage with a company. Many communications service providers are looking to AI to help meet those expectations while lowering cost to serve.

We will examine communications-specific data from the sixth edition of the State of Service to understand challenges and opportunities facing customer service teams as they adopt AI. We will hear from Trailblazer, KPN, on their journey and success with Agentforce for Service.

Join this webinar to learn about:
  • The work to be done with data integration
  • How to approach AI to fit your business needs
  • How KPN has boosted customer service performance with Agentforce

 

Access the webinar now.

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