The Connected Government Report: Insights on the state public services and the future of AI with agents

Featured Speakers:

David Lindenbaum, Managing Director, GenAI Center of Excellence Lead, Accenture Federal Services
Rita Tenan, VP, Strategy and Business Development, EMEA Public Sector, Salesforce
Jane Armstrong, Senior Director, Public Sector Marketing, Salesforce

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According to new findings from Salesforce's latest public sector industry report, 75% of people say they expect the quality of digital government services to match the best private sector organizations. In response, government employees are working diligently to keep pace with rapidly changing customer behaviors and expectations and 83% believe more needs to be done. Join Salesforce and Accenture Federal Services as we discuss the latest trends in public sector and explore how AI and agents can help public sector organizations unlock a new era of efficiency. During this webinar, you can:

• Learn what public sector organizations are doing to create experiences that meet and exceed customer expectations
• Gain rich insights from the most recent data that can help you drive your plans to unlock efficiency and scale impact with digital solutions
• Hear from industry experts that are transforming service delivery with AI

This Connected Government Report aggregates insights from several double-anonymous surveys of public-facing professionals and back-office IT professionals within public sector organizations,as well asconstituents themselves.