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Proving AI ROI: How to Measure Success with Agentforce

Upcoming Webinar
March 12, 2025 04:00 PM GMT

Featured Speakers:

Jim Roth, President, Customer Success, Salesforce
Bernard Slowey, SVP, Digital Customer Success, Salesforce
Lucy McClelland, Director, Customer Success, Salesforce

Successful AI agents are both smart and service-oriented — but how do you measure their impact? Join Jim Roth, President of Customer Success, along with Salesforce experts, as they share lessons learned from our Agentforce on Help implementation. Learn how to track and optimize customer service agent performance to drive real business value, including:
  • Measuring and proving ROI with key metrics like case deflection, resolution rates, and CSAT
  • A first look at the new Agentforce metrics dashboard
  • Balancing the science of knowledge and the art of service for smarter AI agents
  • Best practices for managing AI agents like human employees, plus key learnings
Discover how structured knowledge, empathetic design, and human oversight create AI agents that truly serve.

 

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