From Manual to Modernized: Fulfilling the Perfect Order for Telecoms

Order management has always been a complex process in the telecommunications industry. It’s only becoming more intricate and multifaceted as companies move beyond offering only connectivity. Factor in heightened customer expectations and the business imperative to do more with less, and it’s put the spotlight on optimizing the order fulfillment process.

It’s about modernizing the old, manual and time-consuming way of doing things. Customers want a seamless and customized order process without the time-consuming back and forth with a sales agent, illustrating the need for an automated quote-to-order process to eliminate errors and reduce fallout.

But standing in the way of a smooth quote-to-activation process are behemoth legacy systems full of manual processes that are rife with inefficiencies. It makes for a disjointed experience for the customer. Our new article shows why making investments to modernize systems and operations to put the customer at the center of order management is crucial.