How AI is Transforming Customer Service for Telecommunications
The impact of AI and automation on service excellence in the communications industry.
Customer service is critical for communications service providers. Today’s customers demand fast, consistent, and personalized interactions every time they engage with a company. As these expectations continue to grow, the industry is using data and artificial intelligence (AI) to enhance the customer experience and foster loyalty, all while increasing efficiencies and lowering the cost to serve.
This article examines communications-specific data from the sixth edition of the State of Service report to take a deeper look into the industry’s challenges and opportunities and to highlight the importance of service when it comes to skyrocketing customer expectations.
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