Deliver profitable growth with Agentforce for Consumer Goods.

Bring B2B and B2C consumer goods technology together on the #1 AI CRM. Brands can equip humans and deploy agents with integrated planning and execution capabilities, intelligent reporting, and embedded AI to transform business.

Leading brands leverage Salesforce for consumer goods to boost the bottom line.

  

Consumer Goods Innovations

Data Cloud for Consumer Goods: Retailer Segmentation

Use B2B and B2C data to segment retailers into key groups based on industry-specific criteria like visit activity, sales performance, and geography. Run targeted promotions and prioritize field activity according to each segment's unique needs.

Salesforce consumer goods technology delivers the results companies need.

30 x
faster segmentation
Activate data across B2B and B2C segments with Data Cloud for Consumer Goods.*
45 %
increase in conversion rates
Build brand relevance with your target consumers with Marketing Cloud.*
500
BPS increase in margin
Drive brand growth with planning and forecasting on Consumer Goods Cloud.*
12 %
time saved on in-store visits
Unlock efficiencies with omni-channel executions on Consumer Goods Cloud*

Transform your business with solutions made for your industry.

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Get more value out of AI with Industries AI.

Learn how to create prompts for your business needs and bring them into the flow of work.

Achieve your AI and data goals with Salesforce CTOs.

Trusted advisors with unmatched Salesforce experience and expertise, by your side.

Extend the power of Salesforce for Consumer Goods with expert partners.

Leverage a network of industry experts to streamline implementation, scale adoption, and augment functionality.

Learn new skills with free, guided learning on Trailhead.

Salesforce for Consumer Goods FAQ

Consumer Goods CRM is a software solution that strengthens customer relationships and makes businesses more efficient. Salesforce is the world's #1 AI CRM for Consumer Goods with industry-specific solutions to activate B2B and B2C data to deliver profitable growth.

Salesforce is a robust Consumer Goods CRM solution with proven experience in unifying and activating disparate data, building brand relevancy with target consumers, driving brand growth with their retail customers, and increasing efficiencies across all functions of the business.

The exact consumer goods technology your business needs can vary depending on how your business works. Salesforce for Consumer Goods has many solutions across B2B and B2C functions that deliver profitable growth for your business. Contact us to see what works for your business.

Salesforce is the world's #1 AI CRM for Consumer Goods. We develop solutions across B2B and B2C to deliver profitable growth. Consumer Goods Cloud is our industry specific product built on the Salesforce platform and equipped with integrated planning and execution capabilities.

Choose the right consumer goods technology by evaluating the needs of your business. Whether you want to accelerate account growth, increase your promotion effectiveness, perfect retail execution, or grow customer satisfaction, you can pick the right capabilities for your team.

We offer a range of capabilities across the Salesforce platform. For instance, with Consumer Goods Cloud you can generate personalized playbooks with generative AI to deliver guided selling with personalized messaging that highlights unique product features. Click here to learn more.