The Salesforce Case Management solution helps government agencies view all case data and related interactions in a searchable, secure platform. It supports the full case management lifecycle by integrating critical data points from multiple systems into a single location. With a 360-degree view of every case, service agents can effectively streamline and manage resolution workflows.
Constituents have the option to use self-serve, finding answers they need without ever having to pick up the phone.
Examples of Salesforce Case Management solutions include:
- Correspondence management
- Facilities management
- Grants management
- Licensing and permitting
- Inspection management
- Complaints management
- HR service desk
- Investigative case management
- Fraud management
- Program management.
