Minnesota Housing works with individuals, communities, and partners to create, preserve, and finance affordable housing options across the State. Think: the U.S. Department of Housing and Urban Development at the state level.
In order to answer hard-hitting questions about mission-critical activity – with specific data and meaningful insights – the team deployed a loan origination and servicing system using Sales Cloud, Community Cloud, and Sandbox. It is a case management-style system that gives Minnesota Housing a platform for processing funding requests, answering questions, closing loans, and distributing financing resources to support the development of new affordable housing units or rehabilitation of existing units.
Here are five best practices from Minnesota Housing’s work.
