Salesforce Health Cloud: Personalize the Patient Contact Center Experience

Today’s patients expect a faster, more personalized healthcare experience than ever before. With the consolidation of healthcare systems, new reimbursement models, and narrowing operating margins, there has never been a more critical time for organizations to embrace a CRM to ensure not only the health of the patient, but also the health of the business. Hear from Salesforce and Leslie Starks, Call Center Director of Operations American Addiction Centers, to learn how they use Salesforce in the contact center to streamline access to services and ensure the success of their patients.