Learn how Salesforce can help you increase customer satisfaction and loyalty with Service Cloud.
Customer Engagement Center
Bring together all of your support channels so your agents can deliver seamless service, regardless of where customers are contacting you.
Track Entitlements and Service Contracts
Track warranties, subscriptions, or service level agreements to ensure that the agreed upon response or resolution times are met.
Manage Process with Lightning Flow
Service cloud equips your call center with workflows that guide your agents with contextual and dynamic business process.
Companies using Service cloud report results like:
+32%
increase in customer satisfaction
+45%
increase in customer retention
+47%
increase in agent productivity
+48%
faster first contact resolution