Gartner Magic Quadrant for the CRM Customer Engagement Center

Questions? Call us at 1‑800‑667‑6389.

We believe it’s because of our customers that Gartner recognized Salesforce as a leader for 10 years in a row. This year, we’re positioned the highest for ability to execute, and furthest for completeness of vision in the Magic Quadrant for the CRM Customer Engagement Center.

We believe Salesforce Service Cloud is recognized as the world’s #1 customer service cloud by our customers, and we believe that it gives them the scalable power to deliver connected, intelligent, personalized customer experiences on any channel.

We’re excited to be honored and inspired by Gartner Peer Insights like these:

“A great, great tool. It’s so easy to learn how to use after setup.”
— IT in the Services Industry 2/26/2018

“I have been using Salesforce since 2007 and every new release makes the experience better.”
— Customer Experience Leader 4/20/2018

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Gartner Magic Quadrant for the CRM Customer Engagement Center, Michael Maoz, Brian Manusama, 16 May 2018

From 2009-2012, salesforce.com was positioned as a leader in the Magic Quadrant for CRM Customer Service Contact Centers and from 2013-2014 Salesforce was included in the Magic Quadrant for the CRM Customer Engagement Center as salesforce.com.

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences, and do not represent the views of Gartner or its affiliates.

This graphic was published by Gartner, Inc., as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Salesforce.

Gartner does not endorse any vendor, product, or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner Magic Quadrant for the CRM Customer Engagement Center

Questions? Call us at 1‑800‑667‑6389.

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