Digital Service in a Digital World: Reimagining the Client Experience

Webinar On Demand

Speakers:

Anisha Vichare, Data and Technology Manager, Compass Working Capital
Teri Haymond, LCSW, Program Director, Family Resource Center Association

Everything - and everyone - has shifted online. But what does that mean for your programs when you’re used to delivering services in-person and your communities’ needs keep changing?

Join service delivery leaders at two nonprofits to see how:

Compass Working Capital reduced barriers to their federally-funded programs by moving from a paper-based, time-intensive enrollment process to an easy to use online portal. Clients can now access program info from anywhere - even on mobile!
Family Resource Center Association (FRCA) scaled operations with a centralized portal to quickly meet the heightened demand for their services during the pandemic to increase service delivery rates ranging from 30% to 255% across service types.

Want to learn more about Salesforce's commitment to nonprofits, educational institutions, and philanthropic organizations? We believe in technology for social good. Visit Salesforce.org >

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Digital Service in a Digital World: Reimagining the Client Experience

Webinar On Demand

Watch the webinar recording.