Explore our top featured resources.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/hero/what-is-crm.jpg)
ARTICLE
What Is CRM?
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/272c.jpg)
Guide
The Customer 360 Playbook
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/hero/3.jpg)
GUIDE
A Guide to Artificial Intelligence Use Cases
Discover featured resources on the hottest topics.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/customer-engagement.jpg)
CUSTOMER ENGAGEMENT
Boost engagement by delivering the experiences your customers want.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/digital-transformation.jpg)
DIGITAL TRANSFORMATION
Unite sales, service, marketing, IT, and commerce.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/artificial-intelligence.jpg)
ARTIFICIAL INTELLIGENCE
Boost productivity and make customers happier with AI.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/future-of-work.jpg)
FUTURE OF WORK
Prepare your workforce for the future.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/business-platform-change.jpg)
BUSINESS AS A PLATFORM FOR CHANGE
Make your business a force for change.
Find resources tailored to your role.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/sales.jpg)
SALES
Discover sales best practices that build lasting customer relationships.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/service.jpg)
SERVICE
Turn every service engagement into customer happiness.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/marketing.jpg)
MARKETING
Transform your marketing into next-level customer experiences.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/commerce.jpg)
Commerce
Connect commerce to the entire customer experience.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/it-app.jpg)
IT and App Dev
Keep pace with the ever-changing IT landscape.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/smb.jpg)
Small Business
Explore research and resources to grow your small business.
Find resources related to your industry.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/retail.jpg)
RETAIL AND CONSUMER GOODS
Learn how to power personalized shopping experiences.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/manufacturing.jpg)
Manufacturing
Create something no factory can produce: great relationships.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/hls.jpg)
HEALTHCARE AND LIFE SCIENCES
Explore the latest innovations in personalized healthcare.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/financial-services.jpg)
FINANCIAL SERVICES
Innovate at the speed of changing markets.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/government.jpg)
Government
Connect government and tech for better public service.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/media.jpg)
MEDIA
Go from mass media to personalized content.
Discover topics that matter, in your favorite format.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/tier4/1.jpg)
ARTICLES
Get articles, insights, and real-world stories on trends in tech.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/tier4/2.jpg)
GUIDES
Check out playbooks that help you map your path to success.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/tier4/3.jpg)
PODCASTS
Listen to industry leaders and stay on top of trends in CRM.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/research.jpg)
RESEARCH AND REPORTS
Read our latest research and data insights.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/videos.jpg)
VIDEOS
Watch tutorials, interviews with experts, and more.
![](http://www.salesforce.com/content/dam/web/en_us/www/images/resource-center/webinars.jpg)