Join Public Sector leaders at Dreamforce 2024 in San Francisco, September 17-19.
Register now![Image of Public sector dashboard](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/marquee-public-sector-category.png?w=1024)
Build constituent trust and connection.
Meet the future of government with the #1 AI CRM. Modernize government service and increase operational efficiency with automation. Unify and harmonize data on a compliance-enabled cloud and innovate faster with a low code application platform for government.
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/Category-Marquee-BG.png?w=1024)
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/Category-Marquee-Mobile-BG.png?w=731)
Get the benefits of government CRM powered by Salesforce.
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/stat-card-bg-01-min.webp?w=586)
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/stat-card-bg-01-min.webp?w=586)
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/01/stat-card-bg-02-min.png?w=586)
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/01/stat-card-bg-02-min.png?w=586)
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/01/stat-card-bg-01-min.png?w=586)
![](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/01/stat-card-bg-01-min.png?w=586)
*Forrester Total Economic Impact of Salesforce Case Management for Government.
Accelerate mission success with the #1 AI CRM.
It's a long road to government digital transformation. Salesforce makes it easier with solutions designed for government. Whether you want to improve the constituent experience or modernize government operations, we have a solution just for you.
Modernize Government Experience
Deliver intelligent service across every constituent touchpoint – from self service to contact center and every communication in-between.
Modernize Government Case Management
Unlock staff productivity with an integrated view of case data, AI-powered automation, and digital-first collaboration.
Modernize Government Decision Making
Give staff the insights they need with user friendly reporting and analytics.
Modernize Government IT
Unlock rapid app development and consolidation on a low-code, low-effort platform so your organization can focus on meeting its mission.
Drive government digital transformation for your agency.
Federal Civilian
Modernize federal government operations with FedRAMP High-authorized digital solutions.
State and Local
Empower staff and elevate constituent services with CRM software for state and local government.
Defense and Intelligence
Be a fast mover in IT modernization, enhance productivity, and create decision advantages for defense and intelligence.
Health and Human Services
Connect constituents with the care they need for better health and human services outcomes.
Aerospace
Unlock data across the enterprise and provide unified digital experiences in aerospace.
Government Contractors
Strengthen customer relationships with a compliance-enabled CRM for government contractors.
Products built to meet the unique needs of government.
![Image of government dashboard and alerts next to a FedRAMP logo.](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/portfolio-public-sector-SectionA-01.png?w=1024)
Government Cloud
Scale and secure your IT solutions on a government cloud designed to meet FedRAMP compliance requirements.
![Image of integrated services portal with callouts for tool library and case insights.](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/portfolio-public-sector-SectionB-01.png?w=1024)
Public Sector Solutions
Serve the people faster with prebuilt applications to modernize government services.
![The Total Economic Impact of Salesforce Case Management Solutions for Government](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/04/promoted-content-pubsec-TEI-report-background.png?w=1024)
See how government agencies can realize cost savings with Salesforce.
![Two sales professionals smile.](https://wp.salesforce.com/en-us/wp-content/uploads/sites/4/2024/01/success-ecosystem-min.webp?w=768)
Maximize ROI with the #1 Success Ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Keep up with the latest Public Sector trends, insights, and resources.
Ready to take the next step with the #1 AI CRM for government?
Start your trial.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
Talk to an expert.
We would love to connect with you. Tell us a bit more so the right person can reach out to discuss your needs.
Stay up to date.
Visit the Public Sector Solutions Resource Center for the latest research, industry insights, and product best practices.
Salesforce for Public Sector FAQ
Government customer relationship management (CRM) is software for government designed to manage interactions and relationships with the public and stakeholders. Specifically designed for the public sector, it uses automation and AI in government processes to help organize, automate, and orchestrate processes related to public outreach and engagement, and government service delivery.
A CRM is essential for governments to effectively manage relationships with the public, optimize government service delivery, increase transparency and accountability, and make data-driven decisions. It serves as a foundational tool for digital government transformation and delivering better outcomes for the public.
Government CRMs enable government organizations to better understand and serve the needs of constituents, improve operational efficiency, and foster trust in government institutions. Learn more about the benefits of government CRM here.
Choosing the right government CRM software is important. Finding a compliance-enabled CRM is essential for many government organizations to increase security posture. Government buyers should also prioritize government CRMs that are designed for performance, scale, flexibility, and rapid implementation.