Realize new levels of mission efficiency and effectiveness with public sector-specific agents. Hire the right candidates faster, accelerate complaint resolution, and maintain compliance directives. Reduce operational expenses and boost employee productivity with Agentforce for Public Sector.
Agentforce for Public Sector is a proactive AI application that provides specialized, always-on support to both your mission staff and constituents. Purpose-built skills solve the unique challenges faced by public sector organizations, such as resource constraints, fragmented data, and the growing demand for personalized digital services.
Optimize workflows, reduce administrative burdens and enable public sector employees to focus on delivering high-quality services to citizens with pre-built skills. Experience faster processing times and improved service delivery with this agentic layer.
Accelerate and improve the core processes of public sector agencies for managing complaints, recruitment and compliance with public sector skills and AI actions.
Easily integrate and understand structured and unstructured data to establish deeper context. Agentforce leverages public sector-specific data models to bring industry context to the AI topics and actions.
Choose between pre-built actions tailored to public sector use cases, surfaced through Public Sector Solutions or build your own custom actions based on your specific needs.
Public Sector Solutions is built on a deeply unified platform that easily integrates with other external systems and third-party apps to connect customer, stakeholder, field, and asset data for seamless operations.
Accelerate hiring by ensuring application completeness, and summarizing applications. Identify relevant candidates from past applications and invite them to apply. Use Agentforce to handle routine tasks while you focus on strategic decisions, screening, and hiring faster.
Facilitate complaint management with pre-built skills. Speed up response time, and answer simple queries instantly. Gain insights from categorizing frequent issues to drive proactive policy and process improvements.
Improve compliance through notifications, emails and automated flows. Receive alerts and recommendations on code violations, manage enforcement actions and automate regulatory fee calculations to accelerate enforcement.
Deploy Pre-Built Skills Rapidly
Quickly implement agents using pre-built skills to handle specialized tasks across public services, citizen engagement, case management, and more.
Customize AI Agents with Low Code Tools
Utilize intuitive, low-code tools and natural language instructions to design agents using pre-built skills that accelerate the mission of your agency.
Proactively Assist Constituents and Public Sector Employees
Operate around the clock, delivering instant, accurate, and helpful conversational AI experiences to constituents and public sector employees, enhancing service delivery and operational efficiency.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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Agentforce for Public Sector is a collection of pre-built and extensible capabilities designed for Public Sector organizations. These capabilities include skills and actions designed to increase efficiency and effectiveness, improve productivity and enhance the experience of stakeholders.
Agentforce enhances efficiency by accelerating routine tasks, providing instant and accurate responses, and enabling public sector employees to focus on more complex issues. It helps agencies scale operations, improve constituent engagement, and adapt to evolving needs with ease.
Agentforce uses the Atlas Reasoning Engine to break down complex requests into smaller tasks, evaluate each step, and propose a plan to achieve the complete answer or action. Agentforce gathers structured and unstructured data across your organization and summarizes it to accelerate the productivity of your caseworkers. Agentforce can then execute actions based on your decisions.
Yes, Agentforce can be customized using low-code tools, natural language instructions, and existing Salesforce Platform tools like Flows, Prompts, Apex, and MuleSoft APIs. This allows agencies to tailor the AI agents to their specific operational requirements and regulatory standards.
Agentforce for Public Sector Solutions is an optional capability embedded within the Salesforce Platform and Public Sector Solutions. Turn it on to leverage the extensible data model and workflows which are already part of Salesforce Public Sector Solutions.
Yes, Agentforce integrates seamlessly with many external applications and systems. For systems without built-in integration, you can use MuleSoft, collaborate with integration partners, or explore apps on AppExchange. This ensures smooth interoperability with your existing infrastructure.
Agentforce includes pre-built skills that can be rapidly deployed to handle specialized tasks. These skills are custom-built for public sector, ensuring a quick implementation process and enabling your agency to start benefiting from advanced AI capabilities almost immediately.
We offer several advisory, adoption, and support plans to ensure you get the most out of Agentforce. To learn more, visit Salesforce Customer Success.
No! Salesforce Data Cloud allows Agentforce to leverage data stored in other systems to complement the data in Salesforce CRM. This gives you granular control of data access while providing personalized responses in a secure and compliant manner, without copying data.
Agentforce is a proactive, autonomous AI application that answers questions, takes actions, and improves productivity. You can equip Agentforce with any necessary business knowledge to execute tasks according to its specific role. With Agentforce, customers can unlock a limitless digital labor force by leveraging autonomous AI agents that support their employees and customers 24/7.
Agentforce can reason through complex requests, safely retrieve accurate knowledge about your business, take action on your behalf, and scale across teams and departments. It starts with the Atlas Reasoning Engine, which breaks down the initial prompt into smaller tasks, evaluating at each step and proposing a plan for how to proceed until the complete answer or action is achieved.
Public sector organizations can start with our pre-built agents and skills and extend them to their specific mission needs to address a broad variety of use cases including talent recruitment and engagement with the public.
Businesses can build agents with Agent Builder using existing Salesforce Platform tools to create standard and custom topics and actions. You can use prompts grounded in trusted enterprise data. You can use Flows to create automations across any system. You can use MuleSoft API connectors to connect Agents to any system. And last, you can use your Apex & Javascript to create the custom code and business logic for your Agent.
An AI agent builder is a platform for building and customizing AI agents. With Agentforce, our low-code Agent Builder that makes it easy to customize out-of-the-box agents or build new agents for any role, any industry, or any use case using existing tools like Flows, Prompts, Apex, and MuleSoft APIs to configure their agents. Using Agent Builder, businesses can create a job to be done for their agent by defining topics, writing natural language instructions within that topic, and creating a library of actions for it to choose from. Users can also easily observe an agent’s plan of action and test their responses in Agent Builder.
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available.
