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Agentforce Health
Health Cloud
Built on the world’s #1 agentic CRM, Health Cloud is the trusted, connected platform for healthcare. By bringing together clinical and nonclinical data in one place with actionable intelligence, Health Cloud helps you collaborate efficiently, deliver personalized care, and automate health operations.
Global healthcare organizations trust Health Cloud
Latest in Health Cloud
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Latest updates from Summer '26 release
Explore the newest enhancements in Health Cloud and see how they drive innovation across the industry.
Breaking the bottleneck: How healthcare payers are streamlining prior authorizations
Shifting attitudes around prior authorizations are a win for patients, providers, and payers. Learn how Salesforce is helping in this remarkable transformation.
Humans and agents drive healthy outcomes together
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Agentforce for Healthcare provides pre-built AI skills to streamline healthcare operations, reduce administrative burdens, and improve patient care. It includes skills for patient access and services, and public health, with key features such as benefits verification, disease surveillance, and more.
The Agentforce guide for healthcare & life sciences
Unlock AI-powered healthcare engagement by uniting humans and intelligent agents on a trusted, unified platform. Explore our guide to see how Agentforce drives better experiences and operational efficiency through autonomous, intelligent support.
Leader in the IDC MarketScape
Salesforce Recognized as a Leader in the IDC MarketScape U.S. Healthcare Data Platform for Providers 2024–2025 Vendor Assessment
Leader in the 2024 Everest PEAK Matrix report
Salesforce is recognized as a leader in the 2024 Everest Patient and Member Engagement Platforms PEAK Matrix Report.
Deliver personalized, connected care from anywhere
Automate business processes and rally health teams around a single view of your patients, members, and partners with Health Cloud.
Unlock access to holistic care with Agentforce
Empower contact center teams to deliver exceptional experiences with Agentforce. Provide agents with real-time EHR data access and AI-powered summaries of critical information —such as medical history, in-network providers, eligibility, benefits, and claims status — to expedite responses, boost productivity and personalize every interaction.
Deliver care at home with automated scheduling, mobile offline assessments and medication management. Leverage Agentforce to suggest services, build quotes and seamlessly share them for patient approval.
Simplify referral management and scheduling with Agentforce. Use trusted AI to automate and prioritize referrals, review and book appointments, manage waitlists, and coordinate complex multi-participant visits to reduce no-shows and improve access.
Engage with empathy for optimal, whole-person care services. Optimize crisis center operations to promote urgent access to safe, quality mental healthcare, from anywhere. Monitor population health trends and intervene early with disease surveillance and outbreak management.
Engage patients and providers efficiently with connected data
Orchestrate whole-person care and close gaps faster with flexible care plans. Leverage Agentforce for AI-powered assessment suggestions and auto-filled responses grounded in a complete member 360 view.
Enhance health systems’ collaboration with provider partners, streamlining recruiting, credentialing, and contracting. Accelerate payers’ provider recruitment, credentialing, onboarding, and referrals, leveraging trusted AI to map out and manage roster files to ensure up-to-date provider data.
Streamline prior authorizations, appeals, and grievances to lower costs and speed time to care. Simplify prior authorizations and referrals with electronic, automatic approval options. Leverage Agentforce to accelerate verification, submission, intake, and review processes for better compliance and payer-provider collaboration.
Transform small and large group quoting, enrollment, benefits management, and renewals to seamlessly convert and retain members. Simplify mid-term adjustments and employee-employer contributions on an end-to-end insurance platform.
Collaborate and scale with health automation
Accelerate document intake and processing with AI-powered extraction, classification, and intelligent routing. Leverage batch processing, confidence scores, and automated case creation to reduce manual work and speed time to care.
Seamlessly connect systems to power more personalized, whole-person care. Leverage trusted AI and bidirectional data flow through FHIR APIs and pre-built integrations to simplify workflows and deliver a 360-degree view of every patient.
Gain a holistic view of each patient’s health with clinical and nonclinical factors – medical, demographic, claims, social, and behavioral – in one, real-time profile.
Extend the power of Health Cloud with these related products
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MuleSoft
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Agentforce for Healthcare
Unlock limitless assistive AI, purpose-built for Health Cloud.
Marketing Cloud
Personalize customer experiences and optimize each campaign with data-first enterprise solutions for any channel and device.
Slack
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Life Sciences Cloud
Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.
Service Cloud
Transform patient contact and self-service interactions across every channel to simplify the customer experience.
Health Cloud Pricing
Find the right Health Cloud edition for your business needs.
Health Cloud Enterprise
Out-of-the-box CRM for healthcare.
$
350
USD/User/Month
(Billed annually)
- Clinical and Insurance Data Models
- Integrated Care Management
- Omnistudio and FlexCards
Health Cloud Unlimited
Unlimited CRM power and support for healthcare.
$
525
USD/User/Month
(Billed annually)
- Everything in Enterprise, plus More Storage and Automation
- Predictive and Generative AI
- Premier Success Plan and Full Sandbox
Health Cloud Agentforce 1 for Service
Everything from Unlimited Edition, plus Agentforce for Health Cloud, Flex Credits, Data Cloud, Slack, Analytics, and more.
$
750
USD/User/Month
(Billed annually)
- Customer Community Plus
- Customer Experience Intelligence
- Tableau Next
Health Cloud Agentforce 1 for Sales
Everything from Unlimited Edition, plus Agentforce for Health Cloud, Flex Credits, Data Cloud, Slack, Analytics, and more.
$
750
USD/User/Month
(Billed annually)
- Sales Performance Management
- External Partner Apps
- Tableau Next
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
Salesforce helped us break down barriers and get everyone functioning on a cohesive and unified platform.
Tom MacMillanCIO, EmblemHealth
Salesforce allows for a more patient-centric, whole-person approach, allowing us to have the same level of safe and comfortable interaction with the technology that is seen in any other industry.
Dr. Alastair MackinlayMedical Informatics Lead, Barwon Health
Get the most out of Health Cloud with thousands of partner apps and experts
Learn new skills with free, guided learning on Trailhead
Hit the ground running with healthcare tips, tricks, and best practices
Guide
Everything You Need to Know About Healthcare Technology Platforms
Webinar
Connecting Patients to Therapies and Devices Faster with AI
Whitepaper
Accelerating Healthcare Innovation on a Connected Platform (EHR)
Analyst Report
Driving Efficiency and Better Patient Experience in the Healthcare Industry Through the Use of AI
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Health Cloud FAQ
Health Cloud is the AI-first platform purpose-built for healthcare that connects clinical and operational data to deliver seamless experiences. It fuels pre-built AI agents that automate tasks and surface actionable intelligence, helping organizations reduce burnout, accelerate time to care, and scale personalized patient engagement.
Yes, Health Cloud is HIPAA compliant. We approach technology with a security-first mindset, ensuring patient and clinical data is secure and compliant with HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129 standards. Our AI architecture is built to maintain this trust, allowing you to innovate safely.
Customers can also purchase Shield or Government Cloud in addition to Health Cloud to further protect the data.
Health Cloud acts as the engagement, data aggregation, and collaboration layer that extends the value of your EHR. It unifies clinical records with non-clinical data to create a single, actionable patient view. This empowers care teams to collaborate seamlessly across the entire care journey and fuels AI agents to trigger automated workflows- turning static records into proactive, intelligent, personalized care.
Learn more about healthcare interoperability.
While built on the same Salesforce platform, Health Cloud is the only one purpose-built for healthcare with FHIR-aligned data models, HIPAA compliance, healthcare-specific workflows and pre-built AI agents, all out of the box - enabling rapid deployment without extensive customization.
It delivers 360-degree patient/member/provider views, personalized care plans, referral management, integrated contact center with EHR data retrieve and send, and intelligent appointment management - capabilities that require significant customization in Service Cloud- giving you faster time to value, and reduced technical debt and ongoing costs compared to customizing Service Cloud for healthcare needs.
Learn more in our Health Cloud vs. Service Cloud datasheet.
Health Cloud leverages AI to remove friction and streamline workflows, bridging the gap between clinical and operational processes, to drive efficiency and better outcomes for patients, businesses and communities.
- For Providers: It reduces burnout by automating administrative tasks- like intake and scheduling- to accelerate time to care.
- For Payers: It streamlines care coordination and speeds up prior authorizations and member inquiries.
- For Public Health: It modernizes operations to streamline disease surveillance and coordinate crisis response, keeping communities safe.
Learn more about Provider, Payer, and Public Sector Health solutions.
