Connect teams from research to remedy with Agentforce.
Connect everyone in the pharma ecosystem with automation. Break data silos and deliver curated, therapy-specific support programs from clinical to commercial with purpose-built pharma software.
These pharma companies are transforming the industry with Salesforce.
Promote personalized engagement while accelerating research and development.
Enhance patient services.
Boost productivity and lower costs by bringing your team closer to patients.
Raise trial awareness and create trusted relationships through personalized interactions.
Connect teams to improve productivity and efficiency as you ensure compliance with trusted and advanced integrations.
Find new opportunities to make program improvements with valuable patient insights.
Scale advanced therapies.
Streamline cell and gene therapy processes to improve outcomes and lower costs.
Reduce expensive errors in multi-step scheduling, respecting lead time and available capacity among various sites and treatments.
Maintain full visibility of custody chains in line with protocols, from sampling through administration, on a connected platform.
Unify systems across partners, patients, and procedures to proactively identify bottlenecks and actionable next steps in real-time.
Accelerate clinical trials.
Enable faster innovation by connecting trial teams, patients, and clinical data on a single digital platform.
Enroll eligible candidates faster with powerful recruitment tools and personalized messages that prevent attrition.
Ensure successful studies with site management from onboarding to trial completion.
Collaborate through every phase of clinical development on a regulation-compliant platform.
Optimize HCP engagement.*
Streamline engagement with healthcare professionals through intelligence-driven experiences.
Maximize medical team productivity with providers and KOLs.
Connect sales, marketing, and prescribing behavior into a unified view to drive dynamic, personalized engagement.
Package important information in a personalized portal with chat bots and AI-curated promotional and scientific content.
* Life Sciences Cloud for Customer Engagement will be generally available in September 2025. Many commercial features are generally available today. Any unreleased services or features referenced here are not currently available and may not be delivered on time or at all. Customers should make their purchase decisions based upon features that are currently available.
Build your pharma solution with the following Salesforce products:
Life Sciences Cloud
Scale patient-centric experiences across your organization, reduce drug costs, and improve sales transparency.
Data Cloud
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Einstein AI
Create customizable, predictive, and generative AI experiences to fit all your business needs safely.
Analytics
Help your entire team find important answers and start making data-driven decisions.
Marketing Cloud
Create customizable, predictive, and generative AI experiences to fit all your business needs safely.
Slack
Connect your entire organization on a single platform that makes sharing vital information easier, faster, and more direct.
Commerce Cloud
Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint.
Health Cloud
Connect data and teams, automate processes, and personalize engagement on a single, intelligent platform to improve outcomes.
MuleSoft
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
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Pharma CRM FAQ
Life Sciences Cloud helps pharmaceutical organizations accelerate the path from research to commercialization. This trusted intelligent engagement platform empowers pharma teams with patient and HCP insights, personalized engagement, and program support. Learn more
Life Sciences Cloud enables pharma to leverage out-of-the-box AI-powered capabilities that make it easier to engage patients, offer support services, and coordinate stakeholders across manufacturing, supply chains, CROs, HCPs, and other partners – all from a single platform.
When choosing the right pharma management software, prioritize a future-proof and scalable platform for global reach and future growth. Opt for flexible solutions with built-in tools for rapid innovation. Consider TCO (uptime, features, support, integrations) for optimal value.