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Service

Analyse Survey Feedback

Analysing large volumes of survey feedback for actionable insights is time-consuming, especially when that feedback is subjective. Einstein Copilot’s generative AI can process and analyse survey responses, identify key trends and sentiments, then generate actionable insights to inform decision-making.

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Customer Feedback Summarisation

Overview
Generate a summary field of free-format customer feedback from multiple surveys, either on a contact or account level.

Template Type
Field Generation

Object Referenced
Contact, Survey

Data Sources
Flow

How to Use This Template

  1. Create a new template using the one shown here as a base, and add your own data.
  2. Edit a Lightning page using Lightning App Builder and assign the template to a Field.
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